The card was declined.

  • Resolved vaotam

    (@vaotam)


    9 years, 10 months ago

    Hello, I installed the plugin and test mode works well, when I remove test mode and make a real purchase, on the checkout page the following error message: “The card was declined.”. Your request was in test mode, but used to test non card. For a list of valid test cards, visit: https://stripe.com/docs/testing
    I tried to disconnect the plugins and change the theme, but it still does not work.
    Can anybody help me?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    9 years, 10 months ago

    Hey Vaotam,

    Make sure that you’ve disabled test mode for the Stripe plugin under WooCommerce > Settings > Checkout > Stripe. Also, make sure that you’ve entered a Live Secret Key and Live Publishable Key in the first two fields.

    If you accidentally entered Test credentials, it will not work.

    I hope this helps 🙂

    Thread Starter vaotam

    (@vaotam)

    9 years, 10 months ago

    Hello,

    Of course I disabled Test Mode, also entered a Live Secret Key and Live Publishable Key in the first two fields, you can see picture below of my stripe setting.

    Credit

    • This reply was modified 9 years, 10 months ago by vaotam.
    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    9 years, 10 months ago

    Hey @vaotam

    we’ll want to test for a conflict then. Can you try temporarily disabling all plugins except WooCommerce and WooCommerce Stripe Payment Gateway, then running another test. If the problem persists, please set your theme to the stock /Twenty Sixteen theme.

    If neither of those steps resolves the problem, please open up a ticket with us at http://www.WooCommerce.com. You can do that by going to Support > Helpdesk > Create a ticket > Free plugins.

    When submitting a ticket, please make sure to include temporary Administrator credentials, so that our team can take a look at your site.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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