• Resolved andreasmunktell

    (@andreasmunktell)


    Hi,

    The “BOOK NOW” button is missing on my set up. I have latest WordPress version 4.9.4 and also Pinpoint booking version 2.7.4.

    Sometimes people can book on site but mostly not. Been like this for several month despite new updates.

    Thanks for help!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author DOTonPAPER

    (@dotonpaper)

    Hello,

    I noticed you don’t have the same availability as the one you set in calendar settings.
    Can you tell me how did you set up the hours in “edit calendar settings”?

    Thank you

    Thread Starter andreasmunktell

    (@andreasmunktell)

    Hi!

    Here´s my set up. Hope this is enough information.

    Use hours: enabled
    Enable hours info: enabled

    Define hours
    07:15-08:10
    11:30-12:10
    16:15-17:15
    17:30-18:30

    Use start/finish hours: disabled
    Enable AM/PM format: disabled
    Add last selected hour price to total price: enabled
    Enable hours interval: disabled
    Enable breaks for hours interval: disabled

    Thread Starter andreasmunktell

    (@andreasmunktell)

    Still no answer from you.

    Please help.

    For some reason 1-2 people can make their reservation but after that the “book now” button disapear. Why?

    rikm

    (@rikm)

    I have the same problem!
    Please, answer.

    qualitasjp

    (@qualitasjp)

    I was experiencing similar trouble.
    However, when I changed the main menu which was the Japanese name to the English name, it worked.
    I am not pursuing the root cause, so I want developers to pursue the cause and fix it.

    Plugin Author DOTonPAPER

    (@dotonpaper)

    The issue is caused by the way you’ve set your hour definitions:
    Please enable ” use hour intervals” and it will automatically create intervals for you. For example:
    08:10
    09:00
    10:15
    11:30
    becomes:
    08:10-09:00
    09:00-10:15
    10:15-11:30
    Displaying hours only is useful when you want your clients to book only one hour (clicking only once). If you have start/end hour enabled they have to click on the same hour twice to book only one hour.
    Declaring hours like this
    07:15-08:10
    11:30-12:10
    causes issue in the database.

    After you create correct hour definitions you need to submit availability again.
    Please write if you have more questions.

    Thank you

    Thread Starter andreasmunktell

    (@andreasmunktell)

    Thanks!

    Now it´s working just fine!

Viewing 7 replies - 1 through 7 (of 7 total)

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