Support » Plugin: HTML Forms » Text area only disappears on submit

  • Resolved esaner

    (@esaner)


    The textarea field only disappears when the submit button is clicked. If the textarea field is set to required, it triggers the required field missing error (probably because the field has disappeared). All of this happens with the “Hide form after a successful sign-up?” set to No.

    This is on a pretty basic Divi site. Might be theme related, but would appreciate some help.

    Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Lap

    (@lapzor)

    I indeed think this is theme related, or at least not related to HTML forms. At this time we are not able to deep dive into the Javascripts on your site to see what exactly would be causing this.

    I recommend testing with all plugins turned off, and with another theme to pinpoint the cause of the issue and then contacting the author of that theme or plugin about this.

    Of course you should make a good backup first or ideally do this on a test server and not on your live site.

    Hope that helps. If you have any questions, please let us know!

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