Test mail works, but it doesn’t send through wordpress

  • nannacallesen

    (@nannacallesen)


    8 years, 3 months ago

    Hi.

    I’ve had problems with emails send through my WordPress – E.g. when someone fills out the contact form, the information gets to the backend of WordPress, but I don’t get any emails send to my info-mail.

    I have installed your plugin to remove the problem. When I try to send a test email I get it, but it is still not working.

    In the debug-info window it writes:
    CLIENT -> SERVER: EHLO trueguard.dk
    CLIENT -> SERVER: STARTTLS
    CLIENT -> SERVER: EHLO trueguard.dk
    CLIENT -> SERVER: AUTH LOGIN
    CLIENT -> SERVER: bmNAc2VjcHJvLmRr
    CLIENT -> SERVER: U2VjUHJvMTI=
    CLIENT -> SERVER: MAIL FROM:<info@trueguard.dk>
    CLIENT -> SERVER: RCPT TO:<nc@secpro.dk>
    CLIENT -> SERVER: DATA
    CLIENT -> SERVER: Date: Wed, 18 Apr 2018 11:35:15 +0000
    CLIENT -> SERVER: To: nc@secpro.dk
    CLIENT -> SERVER: From: TrueGuard <info@trueguard.dk>
    CLIENT -> SERVER: Subject: Test
    CLIENT -> SERVER: Message-ID: <140b794ad263990bd26d0e0d37c81c7d@trueguard.dk>
    CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
    CLIENT -> SERVER: MIME-Version: 1.0
    CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8
    CLIENT -> SERVER:
    CLIENT -> SERVER: Det er en test
    CLIENT -> SERVER:
    CLIENT -> SERVER: .
    CLIENT -> SERVER: QUIT

    What do i do from here?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • mbrsolution

    (@mbrsolution)

    8 years, 3 months ago

    Hi, who is your host?

    This issue might be host related. Have you been in contact with your host about this problem?

    Regards

    Alexander C.

    (@alexanderfoxc)

    8 years, 3 months ago

    Hello gentlemen.

    Which contact form plugins are you using? Have you been altering any SMTP-related settings in those plugins (some of them have these options)?

    Thread Starter nannacallesen

    (@nannacallesen)

    8 years, 3 months ago

    @mbrsolution: I use Unoeuro for my host, but I haven’t been in contact with them about it.

    @alexanderfoxc: I use Ninja Forms for my contact forms. As far as I’m concerned there is no additional SMTP-related settings for this plugin.

    When i go to the ‘system status’ of the ninjaform plugin it shows me the following:
    Ninja Forms Version: 3.2.11
    Ninja Forms Codebase: v2.9.x DEPRECATED
    WP Version: 4.9.5
    WP Multisite Enabled: No
    Web Server Info: Apache
    PHP Version: 7.0.29
    MySQL Version: 5.7.21
    PHP Locale: decimal_point: .
    thousands_sep:
    int_curr_symbol:
    currency_symbol:
    mon_decimal_point:
    mon_thousands_sep:
    positive_sign:
    negative_sign:
    WP Memory Limit: 40 MB
    WP Debug Mode: No
    WP Language: Standard
    WP Max Upload Size: 256 MB
    PHP Post Max Size: 256 MB
    Max Input Nesting Level: 64
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    SUHOSIN Installed: No
    SMTP: localhost
    smtp_port: 25
    Default Timezone: Default timezone is UTC

    Alexander C.

    (@alexanderfoxc)

    8 years, 3 months ago

    Thank you for the info.

    Can you enable debug log in Easy WP SMTP (Additional Settings tab), save changes and try to submit contact request via Ninja Forms. Then have a look in the logs and see what those say.

    Thread Starter nannacallesen

    (@nannacallesen)

    8 years, 3 months ago

    I have enabled the debug log, and filled out the contact form. But when I click “View log” a new blank page opens.

    Do you have any idea about what could cause this?

    Alexander C.

    (@alexanderfoxc)

    8 years, 3 months ago

    Try to force-refresh empty page with log (by clicking CTRL+F5 or CTRL+R in your browser).

    If it’s still empty, go to plugin settings again and click “Clear Log”. Then try to view it again. If should contain following line:

    Easy WP SMTP debug log file

    If it is, this means log is working fine. If it’s not, probably folder permissions on your server prevent plugin from creating log file in its folder.

    Thread Starter nannacallesen

    (@nannacallesen)

    8 years, 3 months ago

    @alexanderfoxc
    I cleared the log and it then displayed: Easy WP SMTP debug log file.
    Afterward, I submitted the form once again and clicked the “view log” link. Here is showed:
    Easy WP SMTP debug log file

    Dow this tell you anything?

    Alexander C.

    (@alexanderfoxc)

    8 years, 3 months ago

    If after another attempt test submission there are still no items in the log, this means emails are not being sent via Easy WP SMTP. This means something overrides it. Can you try to disable all plugins but Easy WP SMTP and Ninja Forms and try again? Also switch to default theme like TwentySeventeen and let me know the results.

    jrozos

    (@jrozos)

    8 years, 3 months ago

    Same Problem

    Testing email works, but through Contact Form doesn’t

Viewing 9 replies - 1 through 9 (of 9 total)

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