Plugin Support
Aamir
(@aamiribsf)
Hello @amiwpdev,
Greetings for the day!
Our plugin captures data when a user adds a product to their cart, proceeds to the checkout page, and fills in the checkout fields, particularly the email field. If the user does not complete the order for any reason, the data will be recorded as an abandoned order, and emails will be sent to the user accordingly.
I hope this information is helpful. Looking forward to your response.
Best Regards,
Yes I tested with same, just not completed payment.
Plugin Support
Aamir
(@aamiribsf)
Hello @amiwpdev,
Thanks for writing back.
Please check the abandoned orders list in the plugin dashboard and let me know if there are some orders added there. This will help us understand if the orders are getting captured. If the orders are captured there, please check if the emails are getting scheduled for those orders.
Looking forward to hearing from you.
Best Regards,
Plugin Support
Aamir
(@aamiribsf)
Hello @amiwpdev,
It’s been a while since we haven’t heard from you so we are marking this thread as resolved.
If you faced any other issues while using our product, feel free to start a new thread.
Best regards,
I am facing the same issue and orders are not getting captured.
Plugin Support
Aamir
(@aamiribsf)
Hi @hasham123
Greetings for the day!
It looks like you’re replying under a previously resolved thread. To better assist you, could you please open a new topic and share the details of the issue you’re experiencing along with the link to your site? This will help us investigate the problem more effectively.
Looking forward to your response!
Best regards,
