Terrible Customer service

This has been the worst customer service that I’ve experienced for a paid service in a long time. I was able to edit my automation for about a week. All of a sudden it stopped working. I’ve been going back and forth with mailpoet through email for over a month for a fix. They keep tell me to try different things. None of them work. Finally, I asked if I could disable the automation, add an email and then restart. They emailed me back saying yes with instructions. I deactivate and now I can’t reactivate because it says I can’t edit automations. It would’nt be so bad if it didn’t take them sometimes a week to answer me back through email. I’ve never given a bad review before but I’m at my wits end. The actual service is fine but if you ever have a problem with anything they will not be very helpful. I spend a lot of time building the automation and it looks like I will have to go with another service that has actual customer service. Hopefully I can save someone a lot of headaches in the future. It’s very unfortunate because this could be a really good product if they would have a responsive customer service that was knowledgeable on how to fix their problems.

• This topic was modified 2 years, 5 months ago by wegrownyc.