Template not always applied

  • tezalsec

    (@tezalsec)


    1 week ago

    I have been using this plugin the past year and it worked fine. It was correctly applied to all system emails, contact form emails, woocommerce emails and booking ticket emails. I use a custom template file.

    However, since end of June this year, (only) the ticket emails are not templated anymore. They now go out as text emails, and without your template. I have no idea why. My mail catcher plugin says they go out as html, but they don’t. Of course I looked at first at the booking plugin itself being the cause, but their code that executes email sending has not changed, they just use “wp_mail” like they did before.

    What could cause this specific ticket emails not get templated anymore, while they still use wp_mail() to be send, and all the rest of the emails are still templated? I have no idea how to troubleshoot this beyond what I already did.

    Thank you.

    • This topic was modified 1 week ago by tezalsec.
Viewing 1 replies (of 1 total)
  • Plugin Support muddasirhayat

    (@muddasirhayat)

    2 days, 4 hours ago

    Hi @tezalsec,

    Thank you for reaching out to us. We hope you’re doing well.

    Since the template is still being applied correctly to other types of emails, we’d like to investigate why the booking ticket emails are behaving differently.

    Could you please share the following details with us?

    • The name and version of the booking plugin you’re using.
    • The version of our plugin currently installed.
    • A screenshot or short screencast showing the issue, including the email configuration and an example of the ticket email that is not being templated.
    • If possible, please also share the relevant email/template settings from your site.

    This will help us reproduce the issue and determine what may have changed since the end of June.

    Thank you, and we look forward to your response.

    Thanks & regards,
    WPExperts Support Team

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