Hi, Atencionbrigthome
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
Kind regards,
Givi
Hello,
I cannot download template Kids, It stops at Step 3 – Important settings. Sometimes it runs to the end but nothing is in my site. I installed wordpress completely new (Provider Strato) and clear everything – no Sites, no pictures are in.
I dont know how, but the site is now downloaded. I will see, if it works. Thank you
