Template keeps loading but won’t install

  • Resolved bendjl

    (@bendjl)


    3 months, 4 weeks ago

    Hello everyone,

    I’m facing an issue while trying to install the Online Courses V2 – Home template on one of my pages.

    When I select the template and click insert, the loader keeps spinning indefinitely, but the template never finishes installing. No error message is displayed — it just keeps loading without completing the process.

    Has anyone experienced this problem with Online Courses V2 – Home?
    Any guidance on how to properly install or troubleshoot this template would be greatly appreciated.

    Thank you in advance for your support.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    3 months, 4 weeks ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind regards,
    Givi

    Thread Starter bendjl

    (@bendjl)

    3 months, 3 weeks ago

    Thank you for your support and guidance. The issue has now been resolved, and I will proceed with closing the ticket.

    The problem was caused by the WooCommerce plugin not being installed. Once WooCommerce was installed, everything worked as expected.

    I appreciate the team’s assistance, and I hope this note helps anyone who may encounter the same issue in the future.

Viewing 2 replies - 1 through 2 (of 2 total)

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