Template Import Makes Dashboard Blank / Gray

  • Resolved ops003

    (@ops003)


    9 months, 3 weeks ago

    Hi, every time i try to import the dental template on my page it makes all the other tabs not work. I can’t see pages, appearance -> themes, i can’t access anything but the royal addon plugin. If I go to visit site, I can see the template, I can edit in elementor, etc. but nothing on the backend works. I see my dashboard menu but just a blank / gray for anything I click except for the royal plugin.

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  • Sophia Support

    (@marsismyhome)

    9 months, 3 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org.

    Kind regards, Sophia

Viewing 1 replies (of 1 total)

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