Taxes incorrectly being added

  • equipet

    (@equipet)


    1 day, 19 hours ago

    I need help with Woo. Items have tax included into their price. I entered all products with the necessary tax percentage and configured woo for thag tax. In ZA that is 15 percent. So woo knows I added 15 to the items and I told it tax rate is 15%. Problem being its adding 15% of the product cost ontop of the product, as if I excluded tax. My settings are correct. I even changed it to tax not included, recalculated the order and nothing changed. Swapped it back to tax included and nothing changed. What do I do?

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  • Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    1 day, 15 hours ago

    Hi @equipet,

    I can see how frustrating this would be, especially after already confirming that your catalog prices include the 15% VAT and WooCommerce is still adding tax again at checkout.

    From what you described, this is usually caused by either the tax display settings, customer location settings, or a conflict from the theme/customizations overriding the expected tax behavior.

    Please check these settings carefully:

    1. Go to WooCommerce → Settings → Tax Make sure: , “Prices entered with tax” is set to Yes, I will enter prices inclusive of tax , “Display prices in the shop” is set to Including tax , “Display prices during cart and checkout” is also set to Including tax
    2. Then go to WooCommerce → Settings → General Under Default customer location, try temporarily changing it to: , Shop country/region
    3. After that, edit one affected product and confirm there is no extra custom tax class assigned accidentally.
    4. Since your theme currently shows:

    WooCommerce Support: Not declared

    there is also a chance the active theme or another plugin is affecting price calculations. Please test temporarily using the Storefront theme: Storefront. If the issue disappears with Storefront active, then the problem is likely theme related.

    You can also perform a full conflict test by temporarily disabling all plugins except WooCommerce and checking if the taxes calculate correctly: Conflict testing guide

    If the issue continues afterward, please share:
    – A screenshot of your WooCommerce tax settings
    – A screenshot showing the product price before checkout and then the incorrect tax added in cart/checkout
    – A screen recording if possible via https://snipboard.io or loom.com

    That will help us narrow this down further.

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