Tax settings error

  • Resolved duidelijkonline

    (@duidelijkonline)


    7 years, 2 months ago

    Hello,

    Tried your plugin but i have an issue with it. After importing the products they do not have the correct tax classes assigned to it. The new website has the same settings with the taxes so this should all match up, same goes for the products.

    Still products that have 9% VAT get 21% VAT assigned to it in the system.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    7 years, 2 months ago

    Hi @duidelijkonline,

    Could you please mention the version of the plugin you are having on your site. The older version of the plugin does not support tax calculation. Please make sure that you are having the latest version of the plugin(Version 1.4.3) installed. If the issue still persists please share us the importing CSV file via support.

    Thread Starter duidelijkonline

    (@duidelijkonline)

    7 years, 2 months ago

    Hello,

    yes. latest version is installed. i will message support. thank you.

    Thread Starter duidelijkonline

    (@duidelijkonline)

    7 years, 2 months ago

    Hello,

    as this thread is related to the free version i’m not sure i will get a response from your support. Is there any other way you can help me out on this of i don’t get a response?

    Plugin Author WebToffee

    (@webtoffee)

    7 years, 2 months ago

    Hi @duidelijkonline,

    Our support team will definitely get back to you on your ticket there.

Viewing 4 replies - 1 through 4 (of 4 total)

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