Tax not calculating

  • ghampar

    (@ghampar)


    9 years, 6 months ago

    For some reason tax is not calculating on my website? Please adivise.

    1.Website URL:
    http://c40.a2a.myftpupload.com/

    2. System Status Report:
    ### WordPress Environment ###

    Home URL: http://c40.a2a.myftpupload.com
    Site URL: http://c40.a2a.myftpupload.com
    WC Version: 2.6.7
    Log Directory Writable: ✔
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: ❌ 5.4.45 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 65 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.43 – We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.5.5
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Active Plugins (39) ###

    AfterShip – WooCommerce Tracking: by AfterShip – 1.6.6
    Akismet: by Automattic – 3.2
    Bean Instagram: by ThemeBeans – 2.0
    Duplicate Post: by Enrico Battocchi – 3.0.3
    Enhanced E-commerce for Woocommerce store: by Tatvic – 1.0.18
    Flow-Flow: by Looks Awesome – 2.9.1
    Instagram Feed: by Smash Balloon – 1.4.8
    Nextend Facebook Connect: by Roland Soos – 1.5.9
    Ninja Forms – Mail Chimp: by The WP Ninjas – 3.0.1
    Ninja Forms: by The WP Ninjas – 3.0.14
    Go Daddy Quick Setup: by GoDaddy.com
    LLC – 1.06

    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Search Engine Visibility: by GoDaddy – 0.5
    Store Locator Plus: by Store Locator Plus – 4.6.4
    Tax Rate Upload: by Adam Bowen – 2.4.5
    The Events Calendar: by Modern Tribe
    Inc. – 4.3.2

    WooCommerce Weight Based Shipping: by dangoodman – 4.2.2
    Advanced Order Export For WooCommerce: by AlgolPlus – 1.2.3
    WooCommerce Authorize.net Reporting: by WooThemes / SkyVerge – 1.3.2 – 1.5.2 is available
    WC Autoship Authorize.net Payments: by Patterns in the Cloud – 1.2.3
    WC Autoship: by Patterns in the Cloud – 3.2.2
    WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
    WooCommerce Free Gift: by Rene Puchinger – 1.7.8
    WooCommerce MailChimp: by Saint Systems – 2.0.19
    WooCommerce Quick Export Plugin: by MB Création – 2.4.1
    WooCommerce – ShipStation Integration: by WooThemes – 4.1.1 – 4.1.7 is available
    WooCommerce Simply Order Export: by Ankit Gade – 2.0.8
    WooCommerce: by WooThemes – 2.6.7
    Shipping Details for WooCommerce: by PatSaTECH – 1.7.0
    WooSidebars: by WooThemes – 1.4.3
    WordPress HTTPS: by Mike Ems – 3.3.6
    WordPress Importer: by wordpressdotorg – 0.6.3
    Yoast SEO: by Team Yoast – 3.8
    WP E-Commerce Advance Sales Report Lite: by Infosoft Consultants – 1.0
    WP Instagram Widget: by Scott Evans – 1.9.8
    WP101 Video Tutorials: by WP101Plugin.com – 0.3
    YITH WooCommerce Ajax Search: by YITHEMES – 1.4.1
    YITH WooCommerce Order Tracking: by YITHEMES – 1.0.9
    YouTube Sidebar: by WebTechGlobal – 3.0.0

    ### Settings ###

    Force SSL: –
    Currency: USD ($)
    Currency Position: left_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔

    ### WC Pages ###

    Shop Base: #10 – /shop/
    Cart: #11 – /cart/
    Checkout: #12 – /checkout/
    My Account: #13 – /my-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Flatsome Child Theme
    Version: 2.5
    Author URL: http:%20//www.uxthemes.com/
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 2.9.6
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/cart/proceed-to-checkout-button.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/success.php
    flatsome/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/grouped.php
    flatsome/woocommerce/single-product/add-to-cart/simple.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php
    flatsome/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/additional-information.php
    flatsome/woocommerce/single-product/tabs/description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php

    `

Viewing 1 replies (of 1 total)
  • D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    9 years, 6 months ago

    Hi there!

    First, be sure that you’ve enabled tax under WooCommerce > General Options:

    Because tax can be complicated, I would recommend triple-checking that your tax settings are set correctly on the back-end as per documentation. For instance, set a tax for a certain zip code and fill out a test order with that zip code.

    If you’re still not seeing taxation added properly, it’s possible there’s a conflict with another WordPress plugin or your theme. Can I ask you to temporarily disable all non-Woo plugins and see if that resolves the issue? If it does, then you can slowly re-enable the plugins until you find the one causing the conflict.

    If the step above does not resolve the issue, the next step is to switch back temporarily to a default WordPress theme like Twenty Sixteen and check again to see if that fixes the problem.

    While I doubt this is the specific cause of this issue, it’s also a good idea to ask your host to update the version of PHP your site’s running on, since out-of-date PHP can cause all sorts of WooCommerce problems.

Viewing 1 replies (of 1 total)

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