Hi @chaefrancis1. It sounds like you store randomly displays prices, sometimes with tax included and sometimes without tax even though you’ve set up your store to have prices inclusive of tax. Your cart and checkout is also set to be inclusive of tax.
How is your tax set up? Are you using standard rates? If so, please share a screenshot of your setup in WooCommerce > Settings > Tax > Standard Rates. I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.
Is there a difference in location of the users who are seeing prices with or without tax?
Also, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.
Hi,
Thank you, we are using Standard Tax (VAT) 15% in South Africa. Please see screenshots below.
https://snipboard.io/8ibCfy.jpg
https://snipboard.io/NmAcpF.jpg
https://snipboard.io/fxC7BM.jpg – Correct Amount & Display of Tax
Our Shop is only set up for purchases in South Africa, I’ve seen this across the product range as well.
Please see system report below. Thank you so much for your help.
### WordPress Environment ###
WordPress address (URL): https://www.ppecovid19.co.za
Site address (URL): https://www.ppecovid19.co.za
WC Version: 4.1.1
REST API Version: ✔ 1.0.7
WC Blocks Version: ✔ 2.5.16
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.1.3
Log Directory Writable: ✔
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.2.30
PHP Post Max Size: 150 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1g
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB
Max Upload Size: 150 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.1.1
WC Database Prefix: wppt_
Total Database Size: 7.78MB
Database Data Size: 6.78MB
Database Index Size: 1.00MB
wppt_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wppt_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_actionscheduler_actions: Data: 0.63MB + Index: 0.18MB + Engine MyISAM
wppt_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_actionscheduler_logs: Data: 0.28MB + Index: 0.21MB + Engine MyISAM
wppt_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wppt_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_options: Data: 3.45MB + Index: 0.16MB + Engine MyISAM
wppt_postmeta: Data: 1.60MB + Index: 0.14MB + Engine MyISAM
wppt_posts: Data: 0.57MB + Index: 0.06MB + Engine MyISAM
wppt_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wppt_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_usermeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wppt_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wppt_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wppt_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wppt_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wppt_yoco_order_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
### Post Type Counts ###
attachment: 162
custom_css: 1
customize_changeset: 37
elementor_library: 1
nav_menu_item: 13
page: 11
post: 8
product: 30
product_variation: 4
revision: 146
shop_coupon: 6
shop_order: 14
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (19) ###
Akismet Anti-Spam: by Automattic – 4.1.5
Elementor: by Elementor.com – 2.9.9
Facebook for WooCommerce: by Facebook – 1.11.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
Hello Dolly: by Matt Mullenweg – 1.7.2
iframe Shortcode: by Jackson Whelan – 1.0
iframe: by webvitaly – 4.5
Jetpack by WordPress.com: by Automattic – 8.5
Loginizer: by Raj Kothari – 1.4.4
Gutenberg Blocks and Template Library by Otter: by ThemeIsle – 1.5.4
Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.0.2
Orbit Fox Companion: by Themeisle – 2.9.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.25
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.21
WooCommerce: by Automattic – 4.1.1 (update to version 4.2.0 is available)
Yoast SEO: by Team Yoast – 14.2
WPForms Lite: by WPForms – 1.6.0.2
Yoco Payment Gateway: by Yoco – 1.01
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.3.1
### Inactive Plugins (2) ###
Google XML Sitemaps: by Arne Brachhold – 4.1.0
WooCommerce PayFast Gateway: by WooCommerce – 1.4.15 – Installed version not tested with active version of WooCommerce 4.1.1
### Must Use Plugins (1) ###
Elementor Safe Mode: by Elementor.com – 1.0.0
### Settings ###
API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
### WC Pages ###
Shop base: #53 - /3669a-shop/
Cart: #54 - /3669a-cart/
Checkout: #55 - /3669a-checkout/
My account: #56 - /3669a-my-account/
Terms and conditions: #417 - /term-conditions/
### Theme ###
Name: Neve
Version: 2.7.1
Author URL: https://themeisle.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Action Scheduler ###
Complete: 1,712
Oldest: 2020-06-03 12:43:39 +0200
Newest: 2020-06-03 12:45:48 +0200
Pending: 3
Oldest: 2020-06-03 13:00:48 +0200
Newest: 2020-06-04 10:14:42 +0200
Hi @chaefrancis1. I wasn’t able to identify any issues from looking at your screenshots. It looked like everything was displaying correctly.
Are you able to replicate the issue yourself where tax shows sometimes and sometimes not? Could you also share a screenshot of your set up for Standard Tax?
dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hi @chaefrancis1
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thanks,
