Table import not responding

  • Resolved mwardssi

    (@mwardssi)


    3 years ago

    When attempting to import a table from a CSV or XLSX file, the area to drop files does not respond to having files dropped. Clicking does not bring up a file chooser dialog. The site is running WP 6.2 and TablePress 2.1. There are no Javascript errors in the developer console to indicate that something broke.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Tobias Bäthge

    (@tobiasbg)

    3 years ago

    Hi,

    thanks for your post, and sorry for the trouble.

    That sounds strange, and I haven’t received similar reports nor can I reproduce this on my test sites. Can you please check if this also happens on a test site via https://tablepress.org/demo/#try ?

    Regards,
    Tobias

    Thread Starter mwardssi

    (@mwardssi)

    3 years ago

    It doesn’t happen for me on the demo site. Would a listing of the plugins I’ve got active on that site help? If it matters, it’s also part of a multi-site install.

    Plugin Author Tobias Bäthge

    (@tobiasbg)

    3 years ago

    Hi,

    thanks for checking that.

    I’m not aware of any direct conflicts, so a list won’t really help. Is this happening on all sites of the multisite installation? Can you maybe take a screenshot of the “Import” screen (you can create one by pressing “Print” on the keyboard on Windows, or Cmd+Shift+3 on a Mac, and then upload it to a service like https://imgur.com/) and post the link here? I can then maybe see if the JS code for that screen is even running.

    Regards,
    Tobias

    Thread Starter mwardssi

    (@mwardssi)

    3 years ago

    This site is the only one of the sites on the multi-site installation to use the plugin. You can see a screenshot here: https://fallriver.sdcounties.org/screenshot1.png

    Plugin Author Tobias Bäthge

    (@tobiasbg)

    3 years ago

    Hi,

    thanks for that! So the JavaScript code is running fine here, from what I can see. I have no idea why the file upload doesn’t open here though… Is there really nothing happening when you click on that gray area or drop files onto that gray area? What’s happening when you drop files there?

    Regards,
    Tobias

    Thread Starter mwardssi

    (@mwardssi)

    3 years ago

    Clicking within the drop target does the default text behavior (nothing visible if clicked once, selecting words and the whole block if clicked multiple successive times quickly). Dropping a file on that triggers the default browser behavior of attempting to open the file, which for most file types triggers the download reaction.

    Thread Starter mwardssi

    (@mwardssi)

    3 years ago

    So I just realized I was wrong before. This is enabled on two other sites in this multi-site installation, and the import does work there. The three sites do not all have the same plugin sets enabled. I’m poking around to see if I can figure out what’s different.

    Thread Starter mwardssi

    (@mwardssi)

    3 years ago

    Found it. There was a custom plugin that didn’t need to be active on that site that was causing the conflict. I’m not sure why, though. I’ll dig into it and try to determine what is causing it and make sure the custom plugin plays nice. Sorry for the trouble!

    Plugin Author Tobias Bäthge

    (@tobiasbg)

    3 years ago

    Hi,

    thanks for looking into this so deeply. Yes, interference from some other plugin would have been my guess now as well, given that everything works on the test site, and as there are no JavaScript errors reported.

    Best wishes,
    Tobias

Viewing 9 replies - 1 through 9 (of 9 total)

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