SyntaxError: JSON.parse after PayPal payment

  • Resolved mariaklim

    (@mariaklim)


    5 years, 8 months ago

    Hello,

    From time to time, customers get the next error after returning back from the Paypal payment login window: “SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data”.

    Any idea what could be causing it?

    Thank you in advance. kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    5 years, 8 months ago

    Hi there,

    It sounds like the expected response is not given. Which flavour of PayPal are you using (the built-in PayPal Standard, perhaps a plugin like PayPal Checkout, etc.), and what types of products are being bought (simple, variable, subscriptions)?

    In the meantime, double-check your settings for your payment gateway, making sure that all settings from APIs and IPNs are correctly in place.

    If you could share a screenshot that shows the error, that would help. You can upload the screenshot to your media library and share the link with us, or you can use a service like Droplr (https://droplr.com/) or CloudApp (https://www.getcloudapp.com/) to share the image file.

    Your System Status Report would also be insightful, which you can find at WP Admin » WooCommerce » Status, select “Get system report” and then “Copy for support”. 

    AJ a11n

    (@amandasjackson)

    5 years, 7 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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