Dear @ole_wilkenburg
This is Pratik from Digital Product Labs. I hope you are doing well.
Thank you for reaching out! It looks like your email might have been flagged by a spam filter, but our email system is working fine on our end.
Could you please try sending your message again to support@exportfeed.com?
Regarding your Etsy sync issue, we’d love to assist you. To better understand the problem, could you provide a screenshot of where the sync process is getting stuck? That will help us diagnose the issue more effectively.
Please feel free to reach out to us via our dedicated support email at “support@exportfeed.com” for quicker and more convenient support.
Let us know if you experience any issues sending the email again!
Looking forward to your response.
Best regards,
Thank you, I just send again,
I used different mail accounts, all emails have been rejected!
I’m sorry guys, but I can’t use a plugin where support isn’t available for days either via email or the forum here!!!
Dear @ole_wilkenburg ,
This is Pratik from Digital Product Labs. I hope you are doing well.
Thank you for your patience and for bringing this to our attention.
I’m really sorry to hear about the trouble you’ve had reaching us and the delay in our response.
It likely that your emails were flagged due to a spam filter issue.
The error message suggests that the IP address of your email provider (mout.gmx.net) is listed in a real-time block list (RBL) used to filter potential spam.
This is why the emails you sent to contact@exportfeed.com and support@exportfeed.com were rejected.
Here’s what you can do:
- Try using a different email provider (like Gmail or Outlook) to send your message.
- Check with your email provider to see if they can assist in resolving the RBL listing.
In the meantime, could you please let us know the email address you used to contact us? This will help us verify if your message came through on our end.
Also, to assist with the Etsy sync issue, could you share the debug file from the plugin? Here’s how you can generate it:
- Go to the plugin settings.
- Navigate to the Debug/Logs section.
- Download the debug file and attach it here or upload it to a sharing service if the file is large.
This will help us identify why your Etsy product sync isn’t completing.
We understand how frustrating this experience has been, and we’re here to make sure it gets resolved quickly.
Please feel free to reach out to us via our dedicated support email at “support@exportfeed.com” for quicker and more convenient support.
Looking forward to your reply.
Best regards,
I used 3 different provider for the emails!
Meanwhile I installed an other Etsy plugin and test it.
Dear @ole_wilkenburg ,
I appreciate your patience and truly understand how frustrating this situation has been.
I’m sorry that the email issue made it difficult for you to reach us.
I see that you’ve moved forward with another Etsy plugin for now.
While we regret that we couldn’t assist you in time, please know that we’re always here if you ever decide to give our plugin another try or need any support in the future.
Wishing you the best with your Etsy integration, and thank you for considering our solution.
Best regards,
