The plugin on our site don’t remove products who no longer is available when it sync to Facebook, so now 1/3 of the products in Facebook is wrong. No problem in adding new products. What are we doing wrong here?
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Thank you for reaching out about this. From what I gather, products from your WooCommerce store are still appearing in the feed at your Facebook page, even after being out of stock. Correct?
Just to clarify, the current setting for the Out of stock visibility option, is Hide out of stock items from the catalog, or otherwise? The option can be found at the WooCommerce > Settings > Products > Inventory section.
For some further options on hiding out-of-stock products in your WooCommerce installation, feel free to check out the article linked here.
To help you further, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Once you’ve done that, you can paste the text in https://gist.github.com/, or https://pastebin.com/, and feel free to change/remove your site URL in the report for privacy reasons.
You can paste the Gist/Pastebin link here in your reply, once you have that.
We would like to have products that are sold out as long as we can still get them back in stock, but not products that we cannot get more of. These products which we can no longer obtain and which we remove from the webshop, we would like to have these removed from synchronization to Facebook so that they are not displayed. This is not currently happening
This reply was modified 3 years, 1 month ago by greatdanes.
This reply was modified 3 years, 1 month ago by greatdanes.
When we remove a product from the webshop, we keep the item as a draft and do not delete it. These product drafts don’t seem to be removed from Facebook sync anymore. It has worked, because it is only approx. 1,600 items out of approx. 3,500 items that are currently saved as drafts that still appear in the Facebook synchronization
Switching the product to draft removes it from the catalogue on my test site so this is probably not a bug.
As a first step, would you please enable logging, try to manually sync, and then share the log for me to review?
To do so, please follow the below steps:
Head to Marketing > Facebook.
Enable debug mode at the bottom of the screen and save the settings.
Repeat the steps to replicate the error.
Head to WooCommerce > Status > Logs.
Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
Sorry for asking, can you please Navigate to WooCommerce > Settings > Products > Inventory (tab) And please provide us a screenshot of what you see on there?
At the moment that’s not checked and that’s because that will hide products who is under way back into getting in stock again. You can have products who is temporarily sold out and will get back in stock + products who don’t – why can’t you have these temporarily sold out in there?
I want to remove products that’s unpublic but keep as a draft in the WooCommerce from Facebook not the temporarily sold out ones aswell…
The issues is that the plugin can’t figur out / look at – what is made public and what it’s unpublic as I see it.
After I check it off and ran a sync – I now got 4600 products in the Facebook katelog instead of around 1600 so it have added almost 1500 drafts instead of removing those 1500 who was there already and shouldn’t be there…
This reply was modified 3 years, 1 month ago by greatdanes.
Thank you for reaching back, elaborating further on your needs and what has happened.
Just to note, the Facebook Product Sync sidebar box is able to perform basic validation of the product. In case a problem is detected, the information about the problem will be displayed in the box. For example, not published products are not synchronized to the Facebook Catalog. Linked here is the related documentation on this.
