Sync just started failing

  • Resolved jgonzalesbda

    (@jgonzalesbda)


    5 years, 6 months ago

    I was able to manually sync multiple times today as I was updating. The site set to auto sync but for some reason after about 5 or 6 successful syncs now all of a sudden it keeps failing.

    Sync only gets to 21% then fails.

    Here is the last fatal error I have.

    2020-09-14T19:48:22+00:00 CRITICAL Uncaught Error: Call to a member function getObjects() on null in /home/iojsoomy/public_html/wp-content/plugins/woocommerce-square/includes/Sync/Interval_Polling.php:85
    Stack trace:
    #0 /home/iojsoomy/public_html/wp-content/plugins/woocommerce-square/includes/Sync/Stepped_Job.php(114): WooCommerce\Square\Sync\Interval_Polling->update_category_data()
    #1 /home/iojsoomy/public_html/wp-content/plugins/woocommerce-square/includes/Sync/Stepped_Job.php(55): WooCommerce\Square\Sync\Stepped_Job->do_next_step()
    #2 /home/iojsoomy/public_html/wp-content/plugins/woocommerce-square/includes/Handlers/Background_Job.php(172): WooCommerce\Square\Sync\Stepped_Job->run()
    #3 /home/iojsoomy/public_html/wp-content/plugins/woocommerce-square/includes/Handlers/Background_Job.php(123): WooCommerce\Square\Handlers\Background_Job->process_job(Object(WooCommerce\Square\Sync\Interval_Polling))
    #4 /home/iojsoomy/public_html/wp-content/plugins/woocommerce-square/vendor/skyverge/wc-plugin-framework/woocommerce/utilities/class-sv-wp-backgroun in /home/iojsoomy/public_html/wp-content/plugins/woocommerce-square/includes/Sync/Interval_Polling.php on line 85

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    5 years, 6 months ago

    Hi @jgonzalesbda ,

    Could you please let us know the following:

    1. How many products do you have in your store that sync to Square?
    2. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Do let us know so we can help further.

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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