Support » Plugin: Facebook for WooCommerce » Sync error

Sync error

  • Resolved cdl753

    (@cdl753)


    2 years, 4 months ago

    good day, my products are not being synced with my facebook shop and instagram, please help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • crazywickedawesome

    (@crazywickedawesome)

    2 years, 4 months ago

    Hi!

    Thanks for reaching out!

    Do you get an error message when you try and connect the Facebook for WooCommerce plugin to Facebook? If so, what does it say?

    Or do you mean you’re able to connect the plugin fine, but you don’t see your products in the Facebook Catalogue?

    Looking forward to hearing from you.

    Thread Starter cdl753

    (@cdl753)

    2 years, 4 months ago

    Hi thanks for answering, it is correct, the plugin connects well but I synchronize the products to a certain extent, the new products are not synchronized, and therefore I cannot see them in the facebook or instagram store

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    2 years, 4 months ago

    Hi @cdl753

    Can I ask you to send me a screenshot of the Facebook metadata box please for a product that’s now showing on Facebook, please?

    It would look like this:

    Facebook Metadata Box
    Link to image: https://d.pr/i/PUVE4s

    Thanks,

    Plugin Support AJ a11n

    (@amandasjackson)

    2 years, 4 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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