Support not responding

  • Resolved hbk747

    (@hbk747)


    1 month ago

    Hello,

    I am a Molongui pro user and I have noticed in recent times that the support via email has slowed down a bit. The support has always been great but I had a few urgent matters and its been a week for one and around 3-4 days for the other issue. Just wanted to ask if pro users have a separate forum or email address where support is active. Also, whenever I go to your website to chat to customer support, it always says no one is available.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ryan Mitchell

    (@ryanmitchell)

    1 month ago

    Hi @hbk747,

    First of all, I want to sincerely apologize for the delay in getting back to you. I completely understand how frustrating it is to wait, especially when dealing with urgent matters.

    I want to let you know that we are already working on your ticket as we speak to get it resolved for you as quickly as possible.

    To answer your question regarding our channels: Email is indeed the dedicated channel for our Premium users. We manage all Pro inquiries through our ticketing system via email to ensure every issue is properly tracked, escalated, and resolved by our technical team.

    We are currently experiencing a higher volume of inquiries than usual, but please rest assured that we are actively working to get our response times back to the fast, reliable standard you are used to.

    Thank you so much for your patience and for being a loyal Molongui Pro user.

    Best regards,

    Molongui Support Team

Viewing 1 replies (of 1 total)

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