Support lacking

  • sunwardhobby

    (@sunwardhobby)


    7 months, 1 week ago

    Follow up: the problem was fixed after a couple of days. Better communication is needed.

    Original: Paid for subscription and now doesn’t work saying not paid. Support is terrible and doesn’t follow up

Viewing 1 replies (of 1 total)
  • Plugin Author Searchanise

    (@searchanise)

    7 months, 1 week ago

    Hello,

    Thank you for sharing your feedback! We are sorry to see this frustrating issue with your subscription wasn’t fixed immediately. Please accept our agologies! It took us some time to look into this problem with our developers and as we see, one of our agents has gotten back to you with an update today. The issue should be fixed now.

    Please let us know via email if something is still not right. We will make sure to look into it with high priority.

    Best regards,
    Searchanise team

Viewing 1 replies (of 1 total)
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