Hi @aabanpola,
I just re-checked your case. We always responded your emails !!!
Our support agent talked on video chat with you.
We’ve given few solutions over emails as well !!
The links you’ve browsed also not related with Master Addons.
Also, we’ve described we’re not responsible any server issues occurred, it maybe your Theme issue or any third party plugins issue.
Please try to understand it’s out of our scope of support.
Kind Regards
Thanks
Hi @litonice13 ,
The meeting was arranged on 7th of November 2022, If you want, I can share the meeting recording with you.
In that case your team member says that there is an issue in your Master addon plugin and asks us to wait around 3 hours. On 8th of November 2022, he said that your team fixed that issue and asked us to verify.
We have checked that with our customer and it is not fixed yet. So we have replied 8th of November 2022 by email. On top of that we have sent a reminder email on 10th November 2022 as well. Because of that we have arranged a meeting today by using the platform that you provided. But you didn’t attend the meeting. This is how things are happening practically.
There are no 3rd party plugins, as we disabled them before opening the support case. We also said that we have checked with many hosting providers and this is not a server issue.
Kind Regards.
Hi @aabanpola,
I’ve already checked all conversations with you.
I’ve got all of the feedbacks from our support manager.
You’re the first person who’s claiming us for server related issues. If you don’t know then 400/500 error are server issues, it’s 100% not related with Master Addons.
Again, I tried to investigate your issue but I couldn’t access: https://prnt.sc/9b2YMThqOChv
Here’s your debug log errors, please let me know if you find something related with Master Addons:
[07-Nov-2022 17:28:02 UTC] PHP Notice: Undefined index: requires in /home/ziggnsrt/public_html/wp-content/plugins/elementor-pro/license/updater.php on line 69
[08-Nov-2022 04:32:29 UTC] PHP Notice: Undefined property: stdClass::$new_version in /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/extension-command/src/Plugin_Command.php on line 698
[08-Nov-2022 05:26:18 UTC] PHP Notice: Trying to access array offset on value of type null in /home/ziggnsrt/public_html/wp-content/plugins/elementor-pro/modules/nav-menu/widgets/nav-menu.php on line 1483
[08-Nov-2022 05:27:34 UTC] PHP Notice: Undefined index: requires in /home/ziggnsrt/public_html/wp-content/plugins/elementor-pro/license/updater.php on line 69
[08-Nov-2022 05:27:34 UTC] PHP Notice: Undefined index: new_version in /home/ziggnsrt/public_html/wp-content/plugins/elementor-pro/license/updater.php on line 84
[15-Nov-2022 10:44:53 UTC] PHP Notice: ob_end_flush(): Failed to send buffer of zlib output compression (0) in /home/ziggnsrt/public_html/wp-includes/functions.php on line 5279
Your developer is trying to push his work to us, nothing else is happening here.
We’re keen to learn from your developer about how .each function works, why it’s calling ‘jQuery’ and elementor-frontend.js dependencies.
Note: If it’s really our problem, please ask your Developer to fix the issue and let us know about the fix. I’ll personally reward you.
Big Note: I’me telling you several times, this isn’t the place for premium support. Please contact on our support channel.
Thanks
Hi,
We are very sad that you are treating a premium customer like this.
Now again putting this to the public that users & WordPress moderators can make their own review.
Many times, we were told this is not a server issue, and each time the answer from the support was, this is related to the server and we can’t help.
As we communicated you and the premium support, we hired many senior developers and this was the last answer from a senior consultant:
https://drive.google.com/file/d/1jBZ8pP5SgBK8HvgxPYjxKA9P5-QL8p1S/view?usp=sharing
We mentioned premium support many times, that this is not related to the server. As we already checked this with business hosting solutions and Elementor VIP support.
Now we did the fix that our senior consultant told us to do, and this is working now.
You can see the edited codes here:
https://www.budgetwebseiten.ch/wp-content/plugins/master-addons-pro/assets/js/master-addons-scripts.js?ver=1.9.5
Video demonstration here:
https://drive.google.com/file/d/1MOL3dtAqIFHkRtO_mjXUZQIkAVw0NAaY/view?usp=sharing
Although we are premium customers, now we can’t update the Master Addon from you.
We don’t want your personal reward. This is what our customer is asking now.
He needs a web site that will work and they need to update security fixes.
So, we are asking you politely again, what is the solution that premium support can give us?
Thanks and Regards,
Asith.
Hi @aabanpola,
I’m extremely apologise what happened between us.
If you send full analysis about the issue before then we would go through in depth. Specially devices like 2G and 3G analysis.
You know that on local server there’s no issue like Internet speed and everything was working fine on our end.
We did the fixings and we’ve pushed update with your issue, please update your plugin and let me know.
Again, apologising for the inconvenience.
Thanks
Hi,
We sent the same details to premium support, but we were ignored.
We will update, do testing & let you know after.
Have a nice day!
Thanks and Regards,
Asith
Hi,
Now we did some testing and all looks ok. We will do more testing & if we have more issues, we will come back.
Thanks and Regards,
Asith
Hi @aabanpola,
Great to hear that.
Thanks
