Great plugin, but needs transparency in pricing

  • criticalwill

    (@criticalwill)


    2 years, 12 months ago

    I’ve been running the free version of plugin for a few months as a trial before upgrading to the “Organic IDX” feature. Turns out the MLS I want to add isn’t there and when you choose “MY MLS is not in the list! Request MLS”, the plugin does nothing.
    On their page they tout “Support for all RETS based MLS providers in North America”… really? Good support might start with listing them in the available MLS list. The MLS I want to use is built on the Corelogic platform and therefore RETS compliant. I called Realtyna’s Delaware number, with no response.

    **UPDATE**
    They called me back and said they will pass me to the sales team and to expect a call soon.

    **UPDATE**
    Appreciate that the sales team followed up with me. After finding out cost of the plugin, I’ll have to stick with IDX Broker. I cannot see my clients being willing to pay around $2000 to have IDX feed for their sites. It still seems like a deceptive business practice for Realtyna to list in the description of your free plugin that you support all RETS based MLS providers, when you don’t support it in the free version.

    • This topic was modified 2 years, 12 months ago by criticalwill. Reason: Follow up from dev team
    • This topic was modified 2 years, 12 months ago by criticalwill. Reason: Follow up from sales team
    • This topic was modified 2 years, 12 months ago by criticalwill.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Realtyna

    (@realtyna)

    2 years, 12 months ago

    Hi,

    Thank you for your feedback,

    Please note that RETS integration is only supported within our paid version (mls integration Addon and WPL pro) and it’s never claimed in the free version as the feature. We support all of the RETS compatible feeds (no matter who is the provider) in the paid version.

    You need to have RETS access, feed URLs and necessary licensees from our team. The integration usually takes between 14 to 21 days for full mapping,

    Thank you,

    Thread Starter criticalwill

    (@criticalwill)

    2 years, 12 months ago

    How much is this paid version? I guess I don’t fully comprehend your pricing structure. You have several North American MLS providers in your “Organic IDX” list within the plugin with the pricing listed and a payment method. Is that not an upgrade to the “paid version”?

    …. and 2 – 3 weeks to map a RETS compliant MLS? That seems a bit excessive, no?

    • This reply was modified 2 years, 12 months ago by criticalwill.
    • This reply was modified 2 years, 12 months ago by criticalwill.
    • This reply was modified 2 years, 12 months ago by criticalwill.
    Plugin Author Realtyna

    (@realtyna)

    2 years, 12 months ago

    Thank you for your feedback, about the price tag, I would like to mention that it’s not $2000 and $1149 is the price of WPL Pro and MLS Addon.

    There are a few key points that you should know about Organic MLS Integration and why it’s expensive:

    – In Organic MLS Integration, you will own the solution. This means, Realtyna will not be the middle man server. You will own the software and you will have it on your web-hosting. This has the benefits of direct connection to your MLS database and thus you will not have to pay a recurring fee to us. (Still you may or may not pay the Data Feed price for the MLS)

    – In Organic MLS Integration the database, pictures and URLs “actually” reside on your own server. This means full flexibility, possibility of customization, and way higher SEO benefits. The solutions that load the content from their own servers, will gain your SEO value by your efforts in the traffic. This is for sure, a hidden cost there and that’s why they are way cheaper.

    – The reason for longer time for integration is RETS mapping. Each MLS provider follows different type of RETS mapping and this will need the configuration and data mapping customization by our team which is part of the cost / time.

    I hope this clarified the subject.

    Regards

    Thread Starter criticalwill

    (@criticalwill)

    2 years, 12 months ago

    It does clarify the pricing, and I appreciate the candor. I think the pricing on your site could be a bit more forthcoming and straight forward as well, rather than forcing users to open long-winded discussions with sales team members.

    In the end, your free plugin in an outstanding product, and I’ve changed my review to reflect that. I also see the value in the up front pricing, owning the data for SEO purposes, and the other benefits of Realtyna’s approach. However, owning the data vs. a feed from external servers also creates the need for more storage and bandwidth on the server which is another added cost and hassle that may be hard to sell to smaller firms.

    Thread Starter criticalwill

    (@criticalwill)

    2 years, 12 months ago

    Wow. Spam? Negative feedback gets marked as spam? Interesting take on customer feedback.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Great plugin, but needs transparency in pricing’ is closed to new replies.