Support

  • CindyOTSEO

    (@cindyotseo)


    12 years ago

    I am experiencing a problem with notifications. I have used this plugin in the past with success, but on one particular website – notifications are not being sent. I have purchased your support under the email “cindyjohnson0705@comcast.net” on July 15, 2014. I have sent 3 separate requests for support through your website, but have not received any contact.

    https://wordpress.org/plugins/easy-contact-forms/

Viewing 7 replies - 1 through 7 (of 7 total)
  • sarahphymn

    (@sarahphymn)

    11 years, 12 months ago

    Did they ever get back to you?

    I’m having this exact problem, and was just pulling my hair out over their appalling lack of support, with every single avenue for help being redirected back to some kind of purchase of a premium product or contract. The plugin forces you to acknowledge that you’ve read this forum before you can submit a support request through the admin panel, and yet they never answer any questions in here. What is going on with this company?

    I was about to suck it up and pay the $25 to get this question answered, but if they aren’t even going to respond to a paying customer, then I’ll just abandon the plugin.

    Thread Starter CindyOTSEO

    (@cindyotseo)

    11 years, 12 months ago

    No response. Don’t pay the $25.

    timothyfaust

    (@timothyfaust)

    11 years, 11 months ago

    I have paid for the full version to get support, and it has been ignored for a year.

    sarahphymn

    (@sarahphymn)

    11 years, 11 months ago

    That is appalling.

    mikefreeman

    (@mikefreeman)

    11 years, 11 months ago

    Having the same issue, anyone find a fix?

    mikefreeman

    (@mikefreeman)

    11 years, 11 months ago

    YAY! I fixed it.

    Under Notification Settings for your form, make sure you have Reply-to submitted address deselected.

    Worked for me.

    Thread Starter CindyOTSEO

    (@cindyotseo)

    11 years, 11 months ago

    Thanks Mike!

Viewing 7 replies - 1 through 7 (of 7 total)

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