Sudden sending pause: “No valid API key specified” error

  • meike297

    (@meike297)


    1 week, 2 days ago

    Hi everyone,

    I am suddenly having issues with MailPoet on my WordPress 7.0 site.

    On my WordPress dashboard, I see the following error message:
    “Das Senden wurde wegen eines technischen Problems mit MailPoet pausiert: Kein gültiger API-Schlüssel angegeben.” (Sending paused due to a technical problem: No valid API key specified).

    Before this happened, I also noticed that my sender email address was suddenly unauthenticated.

    Here is what I have checked and done so far:

    1. When I log into my MailPoet.com account, everything shows up as green, valid, and fully authenticated. There are no alerts or issues listed in my account panel.
    2. I already tried re-entering and re-validating the API key in my WordPress MailPoet settings.
    3. After doing that, some of the previous error messages disappeared, but now this specific API key error keeps coming back and pausing my email queue again.

    Any help or advice would be greatly appreciated!

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    5 days, 5 hours ago

    Hello there @meike297 ,

    Thank you for reaching out to us.

    Can you let me know the website connected to your MailPoet account?

    Looking forward to hearing back from you.

    Thread Starter meike297

    (@meike297)

    4 days, 21 hours ago

    sure! Its meikereist.de

    I tried again several things, for example I deleted the mails which were stucked/paused. But its still not working. Thank You

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.