Sudden Errors and No Way Out
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To anyone reading this, I desperately need some help.
When I am on my wordpress website, errors are occurring with my theme. I’ve spoken with theme developers and hosting, have done 3 weeks of trouble shooting and am being told it’s a problem with WordPress.More Details:
I have gone through the troubleshooting with both my theme and hosting, and they say it is not an issue on their end.So, here’s the scoop. My “theme options” only show the first tab but won’t load the others. I thought it was a theme issue but I sent them the errors and they said it’s a plugin issue. I deactivated all plugins but I got new errors because the theme requires the use of these plugins to work.
Currently, I am getting errors such as:
Undefined offset: 1 in/home1/chantal/public_html/anxiety-gone.com/wp-content/plugins/js_composer/include/params/loop/loop.phpon line802
[featured_products per_page=”12″ columns=”4″ orderby=”date” order=”ASC”]
If I activate a different theme, I get errors such as:
[thb_gap height=”30″][thb_postgrid_carousel pagination=”true” navigation=”true” source=”size:6|post_type:post” post_ids=”243, 247, 249,33, 261, 263″]
[thb_gap height=”40″]
[thb_postcategory cat=”223″ title=”true”][thb_gap height=”30″][thb_image animation=”animation fade-in” alignment=”center” image=”338″][thb_gap height=”40″]
[thb_postcategory style=”style6″ cat=”54″ item_count=”5″ title=”true”]
[thb_postcategory style=”style6″ cat=”220″ item_count=”5″ title=”true”][thb_postcategory style=”style5″ cat=”33″ title=”true”][thb_gap height=”30″][thb_title title=”Latest Products”][thb_product product_sort=”latest-products” item_count=”5″ columns=”3″][thb_gap height=”30″][thb_title title=”More News”][thb_postgrid pagination=”true” item_count=”8″ source=”size:7|post_type:post”]
I’ve been using the theme I want for years and suddenly, there’s an issue. I have deleted the theme and re-installed it. I deleted wordpress and reinstalled it but when I went to upload my content, none of it would go. So, my hosting restored an old version of my site to get it back.
They’re currently saying it is not a hosting issue and is a problem with WordPress.
My theme is saying it’s not their issue.I literally just want to find out what is going on and what i can do, who to hire, etc. to get it fixed.`
The page I need help with: [log in to see the link]
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I thought it was a theme issue but I sent them the errors and they said it’s a plugin issue.
Your theme developer told you it’s a plugin issue. But did they tell you (or did you ask) which specific plugin is causing the problem?
In any case…
Currently, I am getting errors such as:
Undefined offset: 1 in/home1/chantal/public_html/anxiety-gone.com/wp-content/plugins/js_composer/include/params/loop/loop.phpon line802
This error message clearly shows it’s coming from the JS_Composer plugin. This is a commercial (aka paid) plugin that very often comes bundled with commercial themes sold at ThemeForest.net.
What theme are you using, please?
If I activate a different theme, I get errors such as:
The reason you’re seeing these codes with brackets (ie shortcodes) on the page is that your original theme uses these shortcodes to generate the layout, design, and maybe even the content on the page. So, without that original theme, these codes cannot do their job… so you see them “raw”.
This is generally considered a bad practice, as it locks you into using that theme forever.
A theme that follows the official WordPress theme development guidelines shouldn’t be doing this, and you won’t find any theme in the official WordPress themes directory doing this. You should be able to switch to any new theme while retaining all your content, with no random gibberish left on the page after the switch.
Unfortunately, WordPress cannot control themes you get from elsewhere, so it’s a wild jungle out there.
I’ve been using the theme I want for years and suddenly, there’s an issue. I have deleted the theme and re-installed it. I deleted wordpress and reinstalled it but when I went to upload my content, none of it would go. So, my hosting restored an old version of my site to get it back.
They’re currently saying it is not a hosting issue and is a problem with WordPress.
My theme is saying it’s not their issue.Nothing in the world of websites ever remains the same. Even if you never touch your site for years, your host may update their server software to improve security and performance, your site’s users will upgrade their computers and browsers. And WordPress itself often does the same.
Most of these changes often go unnoticed, because they have no “breaking” impact. But occasionally, some of these changes may cause some themes or plugins to break (and consequently, all sites using such themes and plugins to break as well).
It’s the responsibility of the developers of all themes and plugins to track such changes in the mothership (WordPress) and update their own products accordingly. And it’s ultimately our responsibility, as end-users of these themes and plugins, to choose vendors and marketplaces that are known to be trustworthy and provide reliable support to their customers.
I literally just want to find out what is going on and what i can do, who to hire, etc. to get it fixed.
As mentioned above, the error message you posted is definitely coming from the “JS_Composer” plugin. But I don’t know if this is something you purchased and installed yourself or something that came with your theme.
I’m willing to stay here with you for as long as it takes to bring your site back to its former glory. But to be able to help you, I need some key information, such as:
1) What theme are you using?
3) What version of WordPress are you running?
2) Are you using the latest version of the theme?
4) Are you using the latest version of the JS_Composer plugin?
5) Are you using the latest version of all installed plugins?
6) Do you see any errors in your browser’s developer console?If you could open your site (it’s locked in maintenance mode now), I could take a look and find answers to most of these questions (and more) myself.
I’m standing by to help.
But if you’d rather hire someone to take care of this for you, please post a job ad on the official WordPress job board at https://jobs.wordpress.net/
Good luck!
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