sucuri plugin causes Gateway Timeout Error

  • Resolved zitemedia

    (@zitemedia)


    9 years, 5 months ago

    Hi,
    We couldn’t login into WP Admin anymore as we get a Gateway Timeout error everytime.
    Finally the only way we found to access the WP backend again was to disable the sucuri plugin through FTP access. As soon as this was disabled we could access it without a problem.
    Any clues on what is happening? Any advice?
    Thx.

Viewing 1 replies (of 1 total)
  • yorman

    (@yorman)

    8 years, 11 months ago

    The plugin is taking too much time to establish a stable connection between your server and the API service either because your server doesn’t supports SSL via CURL or because the DNS server (which is used to determine if your website is behind a firewall or not) is too slow.

    You can troubleshoot the issue by disabling the communication with the API service from the settings page. You can also disable the communication via HTTPS in case that your CURL extension doesn’t supports SSL. Ultimately, you can ask your hosting provider to test the connection between your server and the API service using this command:

    curl "https://wordpress.sucuri.net/api/" -w "
Connection: %{time_connect} secs
Total Time: %{time_total} secs
DNS Lookup: %{time_namelookup} secs
Download Speed: %{speed_download}
"

    Marking as resolved, feel free to re-open if the issue persists.

    • This reply was modified 8 years, 11 months ago by yorman.
Viewing 1 replies (of 1 total)

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