Such bad support

“We are extremely responsive about support requests – so if you face a problem or find any bugs, shoot us a mail or post it in the support forum, and we will respond within 6 hours(during business days).” – Well that’s complete BS…

I’ve had a ticket opened since december 10th and from the answers I’ve gotten, I don’t believe anyone has truly looked at the issue. My last message is from february 4th… no answer. So I left a message on the support forum… a week ago… and still no answer… 6 hours… right…

Too bad, this addon seemed great. But the quality of any product isn’t based on how it is when it works, it’s how problems are treated.

As is, with the issues I’m having, and the lack of product support, my website is useless and has been for 3 months despite asking for help. Therefore, this addon is worthless (despite having paid for it btw…)

So for those considering using this… you make want to take a look elsewhere – unless you’re a professionnal developper… then you might be able to fix issues on your own…