Subscriptions are not renewing automatically

  • Resolved businezz98

    (@businezz98)


    5 days, 8 hours ago

    I’m using the paid version, with the official woo stripe plugin like you have recommended in the plugin settings, and it’s not processing auto renewals. It creates the next order (for the next month) and it’s stuck there. The customer has to login manually and make a payment, and their credit cards are saved on their accounts. I tested every possible thing i could if it’s a plugin conflict, reconnected stripe again, and it does not work.

    2 emails sent, and live chat (message requested) i haven’t heard anything yet from the support.

    • This topic was modified 5 days, 8 hours ago by businezz98.
    • This topic was modified 5 days, 8 hours ago by businezz98.
Viewing 1 replies (of 1 total)
  • Plugin Support zannatunnime2018

    (@zannatunnime2018)

    5 days, 4 hours ago

    We sincerely apologize for the inconvenience and frustration this has caused.

    We can see that your ticket was created yesterday. We normally reply to tickets in the order they come in, but it looks like we also missed your live chat request. I’m very sorry about that. Already assigned your ticket to one of our developers, and they will take a closer look at the issue. You should receive an update from us soon.

    We understand this has been frustrating, especially since you’ve already spent time testing different things on your end. We truly appreciate your effort and patience.

    Please know that every ticket is important to us, and we’re doing our best to help you as quickly as possible.

    Thank you for your understanding, and again, we’re sorry for the inconvenience.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.