Subscription “On hold” issue | WordPress.org

Resolved ntraines
(@ntraines)

4 years, 11 months ago

I have paid for my subscription update but I am getting a notice of lapsed subscription. I have a receipt from April 9th but checking the Metaslider account it show’s my subscription on hold. Please fix.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

mohammedeisa
(@mohammedeisa)

4 years, 11 months ago

Hi,

Please accept our apologies for this inconvenience.

metaslider.com had a technical problem that caused this issue.

As this forum is for the free MetaSlider plugin and your issue is with the premium plugin, please contact us through our support. You can send us a message from this page: https://www.metaslider.com/support-request/.

I will be waiting for your email.

Thanks.

Thread Starter ntraines
(@ntraines)

4 years, 11 months ago

Just sent the support request from the link you sent me.

mohammedeisa
(@mohammedeisa)

4 years, 11 months ago

Hi,

We’ve handled all the subscription issues that we received in the premium support. Can you please confirm that your issue has been fixed?

Thread Starter ntraines
(@ntraines)

4 years, 11 months ago

Yes. fixed. Thanks Mohammed.

mohammedeisa
(@mohammedeisa)

4 years, 11 months ago

Hi,

Great news !!

Please let me know if you have any issues, I will be happy to help.

Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Subscription “On hold” issue’ is closed to new replies.

5 replies
2 participants
Last reply from: mohammedeisa
Last activity: 4 years, 11 months ago
Status: resolved