• Resolved sebastienortega

    (@sebastienortega)


    Hi.

    I have the same issue as @robjh here but there is no solution on his topic.
    Subscriptions are OK with paypal, but not with stripe and everyday the renewal date change for the next day.
    Any suggestion ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Are you seeing any errors in your Stripe Error Log at the time that the subscriptions are not renewing?

    Thread Starter sebastienortega

    (@sebastienortega)

    Hi Melinda !

    Unfortunately no, I only have log from first purchase.

    BTW, if I run myself the stripe request from “Scheduled Actions” panel everything goes well.

    Here is the log of today: woocommerce-gateway-stripe-2018-06-13-16e851ded4e93eb59336ce4c8bbb1a68.log

    06-13-2018 @ 09:44:29 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Redirecting to Stripe Checkout page for order 108357
    ====End Log====
    
    06-13-2018 @ 09:44:40 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => 
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    06-13-2018 @ 09:44:57 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => 
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    06-13-2018 @ 09:45:18 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => 
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    06-13-2018 @ 09:45:19 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => 
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    06-13-2018 @ 09:45:19 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => 
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    06-13-2018 @ 09:45:20 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => 
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    06-13-2018 @ 09:45:21 - 
    ====Stripe Version: 4.1.4====
    ====Start Log====
    Error: stdClass Object
    (
        [token_id] => 
        [customer] => 
        [source] => 
        [source_object] => 
    )
    
    ====End Log====
    
    
    Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    @sebastienortega – please create a ticket with WooCommerce support:

    https://woocommerce.com/my-account/create-a-ticket/

Viewing 3 replies - 1 through 3 (of 3 total)

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