Subscriber update not happening

  • Resolved trippers2020

    (@trippers2020)


    5 years, 10 months ago

    Hi there,

    I have set up a new form to get peoplet to sign up to a contest and would like people to be able to sign up even if they’re already subscribers. I have therefore added more fields in my form to recognize users who’ve signed up through the form and a new tag.

    I have purposely tried to sign up with an email that’s already subscribed to make sure the data does get updated (I Have selected “Update existing subscriber – Yes”) and while it does update the tag to the new one it does not add the additional information from the form, or change existing one if I had something in there.

    Could you help me figure out why that is?

    Best,
    Charlotte

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Aan de Silva

    (@aands)

    5 years, 10 months ago

    HI,
    I have the same issue. Exiting user works fine but for a new user not working

    https://prnt.sc/u1yujk

    Cheers,
    Aan

    Plugin Contributor Freddie

    (@fmixell)

    5 years, 9 months ago

    Hey @trippers2020,

    I just submitted your form twice (Freddie Easy Forms) and I was subscribed both times. Is this still an issue for you or did you figure out the settings? As long as you have the fields set and available in Mailchimp they should pull through.

    Let me know if you have any updates!

    – Freddie

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    5 years, 9 months ago

    Hello @trippers2020,

    Just checking in.

    Please let us know if you still need help with this issue.

    Thank you!
    -Tracy

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    5 years, 9 months ago

    Hello @trippers2020,

    We haven’t heard back from you in a while so I am going to close out this ticket.

    If you need more help, please reopen it and we will be happy to help you.

    Thank you!
    -Tracy

Viewing 4 replies - 1 through 4 (of 4 total)

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