Subscriber Export Doesn’t Work

  • Resolved on_edge

    (@on_edge)


    7 years, 10 months ago

    Tried exporting subscriber list to CSV. Clicked button. Nothing happened. I also don’t see where the list is stored.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • George J

    (@georgejipa)

    7 years, 10 months ago

    Hello @on_edge,

    I think the developers will need more details.

    1. What browser do you use?
    2. There are any errors inside the Web Dev Tools console when you click on “Export as CSV”?
    3. There are any errors inside PHP errors log?

    You can find the subscribers in your blog’s database. Open PHPMyAdmin, go to wp_wpmm_subscribers table (wp_ is the prefix of the tables).

    Later edit: on my WP install the export works fine on Firefox & Chrome.

    —
    George

    • This reply was modified 7 years, 10 months ago by George J.
    • This reply was modified 7 years, 10 months ago by George J.
    Thread Starter on_edge

    (@on_edge)

    7 years, 10 months ago

    Hi George —

    I’ve tried Firefox and Chrome. Windows 10. Down near the system tray, I see javascript:void(0); when I mouse-over the button in both browsers.

    In Chrome console:
    GET https://sagevt.com/wp-admin/admin-ajax.php?action=wpmm_subscribers_export 403 (Forbidden)

    Nothing in the error log.

    • This reply was modified 7 years, 10 months ago by on_edge.
    George J

    (@georgejipa)

    7 years, 10 months ago

    GET https://sagevt.com/wp-admin/admin-ajax.php?action=wpmm_subscribers_export 403 (Forbidden)

    @on_edge: I think that GET request was blocked by Wordfence.

    Go to “WordFence” settings > “Firewall” > “Blocking” and try to unblock it. Maybe the problem will be solved.

    • This reply was modified 7 years, 10 months ago by George J.
Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscriber Export Doesn’t Work’ is closed to new replies.