Support » Plugin: Subscribe2 » Subscribe2 HTML

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  • @lauren,

    You can cancel the recurring support and upgrades any time in the first 14 days. Make sure you leave your client a backup or rename the plugin folder though because if they upgrade via the WordPress menu system they’ll get the free version back again.

    Why did I get this, as I didn’t initiate a cancel:

    Hello Taos Online Products,

    Your subscription to Subscribe2 HTML subscriptionhas been cancelled by Incsub.

    You will not be billed for this subscription again.

    Cancellation Details

    Cancellation Date: Nov 30, 2012
    Subscription Name: Subscribe2 HTML subscription
    Subscription Number: S-3GH38327TT523770F
    Item Number: 46


    The payments processing for Subscribe2 HTML is handled by a company on my behalf so I cannot tell you why the payment failed.

    I just had the same thing happen to me. Is there some issue with the handling company you may not be aware of?


    Perhaps, I’ll contact them and ask as this is the third or fourth time in a month now.

    Just for info: We are experiencing the same cancellation this month.
    Did you hear from them yet?

    – Thomas

    I did, here’s what they said:

    Hello Jim,

    Greetings and thanks for your email.

    Its only the next scheduled subscription payments which has been cancelled due to some changes in the system.

    We will be sending you an email with more information within a week or so.

    You still have access to any purchases you’ve made.

    Apologies for any inconvenience this may have caused.

    Sales &Support

    Thanks Jim!
    I have e-mailed them myself today and are waiting for their response, but I guess it will be the same answer. Its good to know, thanks again!

    – Thomas


    I was advised over the weekend that are working on this issue and are re-factoring the regular payments. Hopefully they will have another update soon.

Viewing 9 replies - 1 through 9 (of 9 total)
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