Submissions with only name and (invalid) example e-mail
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I recently inherited this site. While this Contact Form page works in general, we also get quite a few invalid submissions which just contain a name and the (assumed to be invalid) default e-mail field contents “ex: myname@example.com”. I have been unable to make such a submission myself without at least removing the “ex:” prefix (before which it correctly complains that that field is required). These are random single submissions with so-far unrepeated and unrecognized names, whereas I would expect somebody real who just “clicked SUBMIT too quickly” to try again. Please advise.
The page I need help with: [log in to see the link]
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Here’s an example which came in today…
https://www.dropbox.com/s/waazuo0k6prg0py/bad_form_submission.png?dl=0
…and here’s the raw e-mail, if that’s helpful (probably not)…
Delivered-To: simoneves@gmail.com
Received: by 10.107.158.77 with SMTP id h74csp6999ioe;
Wed, 10 Jan 2018 18:28:59 -0800 (PST)
X-Google-Smtp-Source: ACJfBovxGTp4eUtKHIoS1y6Y06WuAUs0XfS27XEETWLoncB+kxKH0E94GQp4bSAVnjO5LiqUBW3H
X-Received: by 10.84.216.69 with SMTP id f5mr16875932plj.422.1515637739033;
Wed, 10 Jan 2018 18:28:59 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1515637739; cv=none;
d=google.com; s=arc-20160816;
b=dWtknuHspJtJsngACFca3bDZz67Z0Wi1OQM5DcU/Z9eHxpj8oaVGcM14Haif6HgH3H
2vg26yaI/pqGiQV8/h8HUOpdnLQL0OdhKRzg++GFHvIpjrlJk1IarPTrBiXmg1dBobe8
Zx5UK7kxZwg/2eqjYfirCmA/S/ShqoZJRFepWp3gADn7FD/JHvS10uS1Fw8ZTxudA55t
UsKbQVDNRhJ60gZoPJ/m+eGAsBKbrA8sNIZ+3lC+YyWreGZzVbgVaQV+X/mmcAOOQ48F
t9cs0mckxwAm/wZCsq+UcQ703yqllLuhyKMpIXr+5dwsoGe6FbamQhv2ccA1WDbt33sp
hvCQ==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
h=mime-version:message-id:from:date:subject:to
:arc-authentication-results;
bh=OlgITn8ci3t9PmkAVLsq7mtFIz6fn7H59KhZzjAxbdo=;
b=HpnAEPSNGeYSg21rnvk73PEPDtuPk2wBe8H/fhjQDFZ41iAOs7jaOxt+4jF2nBs4Kl
q3dUDdBVhhAz2Jw1xfr+TNpBQ04pa8o+GucF6+/IzPhIUlb6ErewOXfSI9+GV8B6MGRM
quNhyCA4OEP0eXwK7dbffOckd9nZNVpRLUGgRmTTrYZnjEBrqKWz91CSf19wGot3fezS
MLR9fkYV2zTgofW5KopTfuxQTgdq0b2Xxu3lUx/IUvjV8IAxYYLl6i71mFJemP7U9YuS
/CRH95FnUAZMnmHzMw6g+Zu8p5NYLsGkkaKHi3+QCVk+696GyS1UoF1Opq2IMyUQQL1x
epqQ==
ARC-Authentication-Results: i=1; mx.google.com;
spf=neutral (google.com: 208.80.4.164 is neither permitted nor denied by best guess record for domain of novatoud@sandy.canvasdreams.com) smtp.mailfrom=novatoud@sandy.canvasdreams.com
Return-Path: <novatoud@sandy.canvasdreams.com>
Received: from mxb2.tigertech.net (mxb2.tigertech.net. [208.80.4.164])
by mx.google.com with ESMTPS id c1si8143772pfi.151.2018.01.10.18.28.58
for <simoneves@gmail.com>
(version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
Wed, 10 Jan 2018 18:28:58 -0800 (PST)
Received-SPF: neutral (google.com: 208.80.4.164 is neither permitted nor denied by best guess record for domain of novatoud@sandy.canvasdreams.com) client-ip=208.80.4.164;
Authentication-Results: mx.google.com;
spf=neutral (google.com: 208.80.4.164 is neither permitted nor denied by best guess record for domain of novatoud@sandy.canvasdreams.com) smtp.mailfrom=novatoud@sandy.canvasdreams.com
Received: from localhost (localhost [127.0.0.1]) by mxb2.tigertech.net (Postfix) with ESMTP id A88095A157F for <simon@eves.us>; Wed, 10 Jan 2018 18:28:58 -0800 (PST)
X-Virus-Scanned: Debian amavisd-new at b2.tigertech.net
Received: from mxb2.tigertech.net (localhost [127.0.0.1]) by mxb2.tigertech.net (Postfix) with ESMTP id F10B85A1590 for <simon@eves.us>; Wed, 10 Jan 2018 18:28:56 -0800 (PST)
X-TigerTech-Content-Filter: SpamAssassin score 1.93 (HTML_MESSAGE,HTML_MIME_NO_HTML_TAG,MIME_HTML_ONLY,RCVD_IN_DNSWL_NONE,TO_NO_BRKTS_HTML_ONLY,T_RP_MATCHES_RCVD)
X-Spam-Flag: NO
X-Spam-Score: 1.9
X-Spam-Level: *
X-Spam-Status: No, score=1.9 required=7.0 tests=[HTML_MESSAGE=0.001, HTML_MIME_NO_HTML_TAG=0.635, MIME_HTML_ONLY=1.105, RCVD_IN_DNSWL_NONE=-0.0001, TO_NO_BRKTS_HTML_ONLY=0.199, T_RP_MATCHES_RCVD=-0.01] autolearn=disabled
X-TigerTech-Spam-Status: Level 2 (High) (P0); Accepted (Neutral)
Received: from sandy.canvasdreams.com (sandy.canvasdreams.com [74.85.244.200]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by mxb2.tigertech.net (Postfix) with ESMTPS for <simon@eves.us>; Wed, 10 Jan 2018 18:28:56 -0800 (PST)
Received: from novatoud by sandy.canvasdreams.com with local (Exim 4.89_1) (envelope-from <novatoud@sandy.canvasdreams.com>) id 1eZSbs-0005M1-L0 for board@novatotheatercompany.org; Wed, 10 Jan 2018 18:28:52 -0800
To: board@novatotheatercompany.org
Subject: Contact Us with Captcha
Date: Thu, 11 Jan 2018 02:28:52 +0000
From: “‘Contact Form Inquiry'” <noreply@novatotheatercompany.org>
Message-ID: <cc6e0bece223f80837eb9f1469baf330@www.novatotheatercompany.org>
X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname – sandy.canvasdreams.com
X-AntiAbuse: Original Domain – novatotheatercompany.org
X-AntiAbuse: Originator/Caller UID/GID – [1220 508] / [47 12]
X-AntiAbuse: Sender Address Domain – sandy.canvasdreams.com
X-Get-Message-Sender-Via: sandy.canvasdreams.com: authenticated_id: novatoud/from_h
X-Authenticated-Sender: sandy.canvasdreams.com: noreply@novatotheatercompany.org
X-Source: /usr/bin/php
X-Source-Args: /usr/bin/php /home/novatoud/public_html/index.php
X-Source-Dir: novatotheatercompany.org:/public_html<p><table border=”1″ cellpadding=”3″ cellspacing=”0″ style=”width:600px;”><tr valign=”top”><td
>Name:</td><td >Lewis Richards</td></tr><tr valign=”top”><td >E-mail:</td><td >ex:
myname@example.com</td></tr></table></p>Hi,
Could you please, double check whether you have this email myname@example.com specified in the Settings > General > Email address ( The email address may be set us admin email) and whether you have any other email specified in the Form Maker-ի Email Options?
Could you please, try to change the “Email to send submissions to” in the Email Options to some gmail address and see whether the issue will be solved?
You can take a look also to this guide.
Please, let us know whether this helps.
Thanks. Have a nice day.
I cannot find Settings -> General -> Email Address (or Settings at all, for that matter). There is Form Options -> Email Options which shows the “send to administrator” address correctly, and that works.
The problem is not that address, as we always get the e-mails (since I set that address properly; it was not correct when I inherited the site). The problem is us getting submissions which still have the default “ex: myname@example.com” e-mail field (with the “ex:” prefix!) and which are therefore impossible to follow up on. That text only appears as “Placeholder” in the e-mail field definition, set as Required. I don’t see how anybody is able to do a Submission without editing that to at least remove the “ex:” prefix.
I believe these are spam submissions from some bot. Here is a more obvious one we got the other day:
[spam redacted]
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This reply was modified 8 years, 4 months ago by
Steven Stern (sterndata).
Hi,
Could you please, double check whether you have the “ex: myname@example.com” inserted in a way shown here?
If yes, could you please change it us shown in this screenshot?
Please, let us know whether this helps.
Thanks.
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This reply was modified 8 years, 3 months ago by
WD Support.
It was like that, except with a space between the colon and ‘m’. I removed the space. Would that make a difference?
I also changed the theme to the current Default Theme, as it said the one previously selected was “outdated”.
Hey,
Could you please, contact our support team using the following email address: support@web-dorado.com
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
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This reply was modified 8 years, 4 months ago by
The topic ‘Submissions with only name and (invalid) example e-mail’ is closed to new replies.