Hi @leegargano,
I’m not sure how you would lose submissions either. We only ever increment the submission count by 1. There’s no logic to delete it or subtract from it.
In terms of logging submissions, you could definitely use Google Analytics. I’m not very familiar with GA so I can’t help you set it up on the GA side but I can help integrate your snippet into our plugin (we also have a KB article on this: https://yikesplugins.com/support/knowledge-base/add-google-analytics-event-tracking/).
I know some other users like to send themselves an email anytime the form is submitted. I have a PHP code snippet for that if you’d like it.
Cheers,
Kevin.
Hey Kevin,
It’s very odd that the submissions would just drop like that. I agree.
I took a look at that snippet of code. Where exactly do I enter that code?
I should be able to dig into things on the GA side and take care of that part. Just not sure where that snippet of code goes.
Thank you.
Hello,
All code snippets should go into your child theme’s functions.php file. If you’re not using a child theme, you can use your theme’s functions.php file or use a plugin like My Custom Functions.
Let me know if you have any more questions.
Thank you,
Kevin.
Hi Kevin,
Thanks for your earlier reply.
I’ve continued to look into analytics/impressions/submissions and these numbers are just very inconsistent.
Can you help shed light on how a form can have close to 110,000 impressions, but analytics is reporting my website only has 30,000 page views? It’s a single page website.
The submissions number is 1,220 but MailChimp is listing 712 subscribers.
Any ideas?
Thank you.
Hi @leegargano,
Honestly, I don’t know. Our numbers are rudimentary.
The impression count is incremented by 1 every time the form is generated. The only scenario in which the impression count is not incremented is if you’re logged in as an admin when viewing the form.
The submission count is incremented by 1 every time the form is submitted and the response is successful. A successful response could be returned if the user successfully subscribes or tries to re-subscribe.
For impressions, I am sure that whichever analytics you’re using it has a more robust tracking system. Maybe it doesn’t count users who refresh the page? Do you have the form more than once on your page (i.e. as a widget and as a shortcode?) Regardless, 80,000 is a ridiculous margin of error.
In terms of submissions, it’s hard to imagine nearly 40% of your subscribers have tried to subscribe again. Unless you’ve run a ton of test subscriptions or your form has been spammed, I can’t see a logical reason for this.
Although some folks find these numbers helpful, I wouldn’t trust them to make business decisions. Additionally, something is happening on your site (I’d like to know what!) that is making them even more unreliable.
Sorry about that.
All the best,
Kevin.
