Support » Plugin: SublimeVideo - HTML5 Video Player » SublimeVideo Plugin API issue

  • Resolved ZainB



    I’m currently experiencing the following issue on the plugin settings page:

    “There seems to be a problem contacting the SublimeVideo API to retrieve your information, please retry in a few minutes.

    Please note that the delivery of your SublimeVideo Players is not affected by this problem.”

    I’ve created an account and also authorized the plugin, however it’s now a couple of hours and I’m still getting this message.

    Am I doing something wrong? Or is there an issue with the plugin somewhere?

    Any suggestions would be great. I like the look of this player and would really like to use it. In theory, I can still use the embed codes that the site helps to generate, however it would be much nicer to be able to use the plugin as shown in the demo video of the site.

    Thanks in advance.

Viewing 1 replies (of 1 total)
  • Looks like the API finally made a connection. Although, it does seem to take quite a while, which isn’t great. Ideally, it would be nice if it was faster as that’s really what users are looking for.

    The SV button has now appeared on the Edit Post/Page screen, and it looks like all functionality seems to be working (…there is another minor issue, however I’ll raise that in a different thread).

    Keep up the great work on the SublimeVideo player. It looks like an excellent, skinnable HTML5 player that I’m hoping will be around for a long time to come. 🙂

Viewing 1 replies (of 1 total)
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