Support » Plugin: UpdraftPlus WordPress Backup Plugin » Stuck on Backup

  • Resolved markiljas

    (@markiljas)



    Hello,

    I’ve been using UpDraft for some time now and it’s been working great. However, today I went to do my daily manual backup and it is stuck. Tried to restart it a couple of time, but with no luck. Any idea why this might be happening.

    Here’s the log of the update that got stuck:
    https://pastebin.com/gu6hPNgD

    Also, don’t know if this helps, but the latest change I did to the website was to optimize the Wordfence Firewall. It was buggy, so I had to redo it, but I don’t know could that have caused it in some way?

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It shows that the backup process is timed out or killed off.

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 100Mb, save your settings and run a new backup.

    Does the backup successfully completes now?

    Kind Regards,
    Bryle

    Hello,

    I’ve tried to reduce it, but to no avail, even after 30 minutes of waiting it just won’t finish. Here’s the log record from the event: https://pastebin.com/1yEaVwXP

    Kind regards,
    Marko

    [UPDATE]
    In the mean time I tried something extreme – asked the hosting to restore our site from their backup from 12th of June. The funny thing is that UpDraft worked up until 14th, so I assumed we’ll at least hit the point where we can do backups again. Unfortunately, the backup process still gets stuck midway and nothing comes of it. I’m really confused now, because this exact configuration worked just fine a few days ago…
    The log from the latest attempt: https://pastebin.com/vWKxN35j

    Any assistance would be extremely appreciated, we’re getting kind of desperate, because we want to have our own backup working.

    Kind regards,
    Marko

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi Marko,

    Please could you reduce the archive split size down to 25MB, and start a test backup of the plugins only?

    markiljas

    (@markiljas)

    Hello,

    I’ve tried this, it was partially sucessful with this message:

    Tue, June 19, 2018 20:27 – next resumption: 2 (after 10s) – show log – stop
    Waiting until scheduled time to retry because of errors

    This is the log of that process: https://pastebin.com/S1zYaHPJ

    Also, since I’ve tried wiping the settings it is constantly trying to re-authenticate with dropbox, but then offers me the same link twice and clicking on it only says that “it appears I have already authenticated with dropbox”, while also sometimes popping this error:

    Success: you have authenticated your Dropbox account (though part of the returned information was not as expected – your mileage may vary)
    Dropbox error: Error in call to API function “users/get_current_account”: request body: could not decode input as JSON (400)

    Since I was logged into cPanel at the time, I have noticed that during the backing up process the I/O Usage is in red (at 100%), while physical memory usage is throwing a warning and is in yellow zone, don’t know if this is normal, but thought it wise to report it. CPU usage also tends to max out sometimes during backing up process. When I stop it it all goes back to normal soon.

    I am really confused while all this is happening all of u sudden, it was working just fine for months and we were even planning to buy a licence in a few months, then all of a sudden it just stops.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Please could you check the Existing Backups tab?
    Is there an ‘extra white-space’ warning in that tab?

    markiljas

    (@markiljas)

    Hello,

    Since we couldn’t get it to work, we have changed systems to be able to back up our website again.

    Thank you for the assistance.

    Kind regards,
    Marko

Viewing 7 replies - 1 through 7 (of 7 total)
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