Stuck in a setup loop

  • Resolved rosedelightful

    (@rosedelightful)


    6 months ago

    I keep trying to connect my PayPal to my website, and every time I click the button to return to woocommerce, I’m taken back to this setup page. I’ve tried deactivating every other plugin, but it hasn’t helped whatsoever. I also attempted to connect my account manually, but the plugin is incapable of detecting my account’s advanced card processing authorization.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    6 months ago

    Hi @rosedelightful ,

    Just to be sure, after connecting manually, you managed to connect the account but did not find the advanced card processing option available to you?

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Best Regards,
    Jamie

    Thread Starter rosedelightful

    (@rosedelightful)

    5 months, 4 weeks ago

    Yes, the advanced card processing option is unavailable, the styling tab appears to be broken, and the pay later messaging tab is also missing from the payment settings page. I’ve pasted the report here. Again, this is happening regardless of whether or not other plugins are installed or enabled and I’ve tried to reinstall woocommerce and the paypal payments plugin several times.

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    5 months, 4 weeks ago

    Hello @rosedelightful

    We already have this issue noted on our internal board. It is most likely caused by a regression in the migration logic introduced in version 3.1.2, which affects the Advanced Card Processing and the Pay Later Messaging.

    Our developers are already working on a fix, and the correction is planned for inclusion in the next release.

    Kind Regards,
    Krystian

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    4 months ago

    Hello @rosedelightful

    Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.

    If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.