I keep getting emails telling me that “Your site has 1 broken connection”. It seems to be a stuck Facebook connection. It shows as connected in the dashboard but is broken, I have already removed Jetpack from Facebook’s Business Integrations, and the disconnect button throws an “Error disconnecting account – Something went wrong” error. The AI WordPress help could not give me help that worked and suggested I come to the Forum here. Can someone help me – I don’t have any hair on my head to tear out.
The page I need help with: [log in to see the link]
I’m sorry to hear about the trouble, but thanks for reaching out.
I checked your site, and I can see that Jetpack struggles to connect to the related WordPress.com account. That might explain why Facebook isn’t able to connect, as well.
Let’s reconnect Jetpack, and will see if that addresses also the Facebook connection – worse case scenario, a solid connection will help troubleshoot this problem.
To start with the connection restore, please try cycling the Jetpack connection by deactivating Jetpack in your wp-admin dashboard at Plugins > Installed Plugins and then reactivating it and connecting to WordPress.com again.
Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!
Your Jetpack plugin is connected, but your WordPress.com account isn’t linked as the site owner. This is why the Facebook connection is stuck and won’t let you disconnect it. Without an owner account connected, Jetpack Social can’t properly manage the social media connections – and the Jetpack connection is still broken.
Here’s how to fix it:
Go to your site’s WP Admin dashboard
Navigate to Jetpack → Dashboard (or Jetpack → My Jetpack)
You should see a prompt to connect your WordPress.com account, or there may be a banner indicating the connection needs attention
Click through to complete the connection, signing in with your WordPress.com account
Once your WordPress.com account is connected as the site owner, head to Jetpack → Social and try disconnecting that stuck Facebook connection again. It should work this time.
I could not find the way to connect – or disconnect – my WordPress.com account in Jetpack at cafeludwig.com. None of the settings show it. Nor anywhere else.
Over in Facebook I can’t find the settings you referred to. The support page is not helpful at all.
