Stripe subscriptions problems

  • Resolved ipftp.dk

    (@ipftpdk)


    6 years ago

    Hi
    I have setup an annual payment with PMPro and stripe.com as gateway – but when testing and a test costumer checks out the product that is created in the stripe dashboard is a trial product – not as an active product. And none of the products has trial period set.
    Can somebody help with this is? It driving me crazy:)

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    6 years ago

    Hi @ipftpdk

    Thank you for using Paid Memberships Pro.

    You may ignore this ‘trial’ status, as it means that the user’s subscription hasn’t been billed yet. (For their recurring subscription).

    Once the subscription is charged, the status of trial to active.

    Thread Starter ipftp.dk

    (@ipftpdk)

    6 years ago

    Hi Andrew
    Thanks for the answer – but when will the costumer be billed?
    Do I have to log in to Stripe an do this?

    right now all my test subscriptions are marked as trials

    //Kenneth

    Thread Starter ipftp.dk

    (@ipftpdk)

    6 years ago

    they are all started up as free trials for 12 month – but they should start with payment from day one.

    Plugin Author Andrew Lima

    (@andrewza)

    6 years ago

    If you set an initial price, user’s will be charged a one time payment at the time of checkout. This is treated separately from the recurring billing fees which means it’s not part of the recurring subscription plan Stripe creates.

    The subscription will automatically be handled and processed by Stripe when the payment date is reached. (i.e. 12 months from date of signup).

    Thread Starter ipftp.dk

    (@ipftpdk)

    6 years ago

    I have been on chat with support at stripe all day yesterday 🙂 THANK you so much 🙂 – this ended my troubles

Viewing 5 replies - 1 through 5 (of 5 total)

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  • 5 replies
  • 2 participants
  • Last reply from: ipftp.dk
  • Last activity: 6 years ago
  • Status: resolved