stripe payment processing failed.please retry

  • Resolved veronniquee

    (@veronniquee)


    8 years, 2 months ago

    Hi,

    Since today the store I run with woo commerce is working fine except for payment with stripe. Each time someone try to order something (we only sell virtual products) they get an error with this message in red “Payment processing failed. please retry. and then something seems to load and stop and then you click again on the order button and it works..sometimes it can take 3 or 4 attempts before working…..

    whats the problem?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    8 years, 2 months ago

    First, make sure you have caching disabled on the checkout page: https://docs.woocommerce.com/document/configuring-caching-plugins/

    Secondly, you can enable debug logged in the Stripe settings, then view the logs at WC > Status > Logs. It could show more details of what is going wrong.

    And lastly, there is likely a plugin or theme conflict. So rule this possibility out by testing with only WooCommerce and Stripe plugins active, while using a default WP theme. More info here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Thread Starter veronniquee

    (@veronniquee)

    8 years, 2 months ago

    Hi, i am not using any caching plugins and I tried desactivating all the plugins one by one and leaving only woo commerce and stripe and I already use the storefront theme. It doesn’t work. The problem is still there. Its strange when you first have to fill the billing form and choose the method of payment the option for credit card is there but you dont see the title American Express and Visa icon along with Stripe….But when you click the purchase button and you get the “Payment processing failed .please retry.” error message; now you can see the little icons with the stripe next to the credit card payment option…

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    8 years, 2 months ago

    Could you paste a copy of your site’s System Status Report here? You can find it at WooCommerce > Status.

Viewing 3 replies - 1 through 3 (of 3 total)

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