Stripe Issue

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  • Plugin Support tijosh

    (@tijosh)

    5 years, 3 months ago

    Hi @olahato,

    Can you confirm for us that one of the Stripe test cards is being used to test checkout?

    If so, please send a copy of your site’s System Status Report. You can find it by going to your admin Dashboard and select WooCommerce → Status.

    From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Additionally, please enable logging for Stripe and then do another test order. This logs the transaction and errors in WooCommerce > Status > Logs. Search for Stripe logs in the drop-down at the top-right section and click on the view button. Please copy the logs you’re seeing and paste them as a response here.

    • This reply was modified 5 years, 3 months ago by tijosh. Reason: spelling
    EtienneP a11n

    (@etiennep)

    5 years, 3 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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