Stripe Gateway not working

  • Resolved Adrian Rodriguez

    (@arweaber1)


    6 years, 1 month ago

    Hello guys,

    For some reason our customers can’t input their credit card details. The fields appear to be blocked ? this is the error that I’m getting on the logs :

    2020-03-28T00:15:17+00:00 DEBUG
    ====Stripe Version: 4.3.2====
    ====Start Log====
    customers/cus_Bs8hd7buH07HBl/sources request: Array
    (
    [limit] => 100
    )

    I’m running on :
    wordpress 5.3.2
    woocommerce 3.8.1
    stripe 4.3.1

    Any ideas on what’s going on ?

    Thanks,
    Adrian

Viewing 2 replies - 1 through 2 (of 2 total)
  • EtienneP a11n

    (@etiennep)

    6 years, 1 month ago

    Hi there!

    The first thing that stands out is the outdated version of WooCommerce you have on the site, I would suggest updating that first by following this guide – https://docs.woocommerce.com/document/how-to-update-woocommerce/

    If that fails to resolve the problem, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thank you!

    EtienneP a11n

    (@etiennep)

    6 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Stripe Gateway not working’ is closed to new replies.