Stripe Field

  • Resolved wpneedsupport

    (@wpneedsupport)


    1 year, 2 months ago

    Hi – I have had several issues now with the Stripe field on my forminator forms. For some reason, after some time, the box for users to enter their credit card information stops appearing. Not sure if this is an issue with a recent update to the plugin or integration. The forms were working fine before. You can duplicate this error by selecting “non-member” for any of the forms. Appreciate any help with this. Thank you so much.

    https://drive.google.com/file/d/1vE_4gNoxUYnb1u38b-VVR1kGHqo1VDKM/view?usp=sharing

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    1 year, 2 months ago

    Hi @wpneedsupport,

    Sorry to know that you are experiencing an issue.

    I was able to observe the issue on your website, however, was unable to replicate the same on a test form at my end. Additionally, I observed some javascript errors in the browser console which relates to Stripe.

    Here is a screenshot of the same: https://ibb.co/99X0k3mL

    Can you please try re-install Formaintir and check if that helps to resolve the issue? Please ensure you have a complete backup of the website before proceeding.

    If the issue persists, can you please share an export of the form so that we can take a closer look at the issue? Please share the export of the form using Google Drive or Pastebin.com.

    I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    We look forward to hearing back from you and help you resolve the issue.

    Best Regards,
    Nebu John

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    1 year, 1 month ago

    Hello @wpneedsupport

    We haven’t heard from you in some time, so I will mark this thread as resolved. If you have any more questions or need further assistance, please let us know!

    Kind Regards,
    Amin

Viewing 2 replies - 1 through 2 (of 2 total)

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