Stripe error with MX connected account

  • Resolved Rick Alday

    (@mrdaro)


    1 month ago

    I get “Stripe doesn’t currently support application fees for platforms in US with connected accounts in MX.” when I try to donate. The only workaround is to set the tip value to 0. Setting the platform fee option to flat platform fee does not work.

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  • Plugin Support Tania

    (@taniaallen)

    1 month ago

    Thanks for reporting this and for including the error message.

    I investigated the issue and was able to trace it back to a Stripe limitation. Stripe does not currently support application fees for some country combinations, including US to Mexico. When a donor chooses to leave a tip, Stripe rejects the transaction and returns the error you encountered.

    I’m currently evaluating the best way to handle these unsupported country combinations within Mission so that donors receive a better experience.

    I’m sorry you’ve run into this issue, and I appreciate you taking the time to report it.

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  • 1 reply
  • 2 participants
  • Last reply from: Tania
  • Last activity: 1 month ago
  • Status: resolved