Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe Crashing WordPress after installation

  • Resolved htbordin

    (@htbordin)


    From the moment I press activate plugin the whole WordPress goes blank and not able to view content or login at all.
    Only way to fix the issue was to delete the plugin via FTP.
    Why is this happening?
    Can you please help to get this sorted?

Viewing 2 replies - 1 through 2 (of 2 total)
  • ryanr14

    (@ryanr14)

    Hi @htbordin,

    Would you happen to be using WordPress 5.2? If so this would be more helpful for us to see a potential error message. 5.2 will no longer cause the white screen of death and instead automatically deactivated the plugin causing an error and emails you the stack trace of the error and a safe mode login link.

    If you’re not using WordPress 5.2 yet, can you look in **WooCommerce > Status > Logs** tab and in the dropdown see if a fatal errors log exists from the day you tried activating Stripe? Any sort of log will be most helpful here to see why activating Stripe causes a fatal error?

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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