Stripe Checkout Plugin Not Working

  • Resolved raythedesigner

    (@raythedesigner)


    9 years, 11 months ago

    Hi there,

    I can’t seem to get the Stripe Checkout plugin to work.
    I created a button using the plugin that should pull out a modal for payment checkout, but instead, the following error message appears:

    “Stripe Checkout can’t communicate with our payment processor because the API key is invalid. Please contact the website owner or support@stripe.com.”

    Here’s the website I’m having trouble with:
    http://naturalgiftssociety.org/#donation

    I did check the API key on the Stripe account many times, and even rolled it a couple times to get a new API key, but it still doesn’t work.
    Also, given the error message, I contacted support@stripe.com, but they got back to me and said:
    “Oh no, that sounds quite odd. I would love to be able to help you out right here, however, I’m afraid this is something you will need to contact WordPress about.”

    They say it’s a WordPress issue, but I can’t figure out the cause.
    It would help if someone could give me some advise.

    Thank you.

    https://wordpress.org/plugins/stripe-payments/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mra13

    (@mra13)

    9 years, 11 months ago

    The issue is with the API key. It is likely you are doing one of the following:

    1) Using wrong API keys. Make sure there are not unwanted hiddent space or empty characters in the API Key values (from the copy and paste)

    OR

    2) Using your sandbox API keys but you have “Live Mode” enabled in the plugin.

    OR

    3) You have specified your LIVE API keys in the settings but the “Live Mode” is disabled.

    Stripe doesn’t let you use sandbox API keys for live mode transactions and vice versa. So you need to make sure to use the correct API keys. So check all those and let me know how you go after that.

    I just did a transaction with this plugin to make sure the plugin is working for sure.

    Thread Starter raythedesigner

    (@raythedesigner)

    9 years, 11 months ago

    Hi mra13,

    Thank you very much for your reply.

    Given your post, I rechecked everything, and found out that the Secret Key and the Publishable Key were filled out oppositely.
    The cause was something very embarrassing…but your input did help a lot, it gave the opportunity to check everything once again.

    Thanks again.

Viewing 2 replies - 1 through 2 (of 2 total)

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