Stop Closing Unresolved Tech Requests

  • Alena

    (@lipcrack)


    11 years ago

    It really shows the level of immatury of “Free Staff”.
    I reference in particular this as another example of
    the poor ability of tech support to currently work through
    an issue to resolve what is a serious lack of information provision currently as it appears by WordPress.
    And I refer to this post

    https://wordpress.org/support/topic/subscription-information-and-updates-not-being-updated-why?replies=4

    You might be able to correct me on that but obviously it will take further discussion to “clarrify”. Maybe that words a little too professional for you “Free Staff” which I’ll stop rediculing when at least a higher than preschool mentality is shown in this section of custoerm support.

    I reference a email on my server it’s transcripts.

    It’s what customers get after a sign up. You might refer to it as something else other than a subscription email if you do
    kindly or at least politely if your capable inform me what you do refer to this type of email response as.

    Following that it references a “wordpress@lipcrack.com” address which I do not have as a mail address for Lipcrack.
    Which is why I have repeatedly requested further informatino in relation to what process WordPress goes through in relation
    to sign ups and mail outs at updates.

    Currently are you infering it does nothing.?
    That is to say are you also telling me it never sends an
    update to subscribers unless as you keep mentioning some
    other plug in is used.

    for afraidfactory1776@mail.bg; Sun, 22 Feb 2015 09:02:11 -0600
    To: afraidfactory1776@mail.bg
    Subject: [Lipcrack Blog] Your username and password
    X-PHP-Script: http://www.lipcrack.com/blog/wp-login.php for 46.102.101.180
    Date: Sun, 22 Feb 2015 15:02:11 +0000
    From: WordPress <wordpress@lipcrack.com>
    Message-ID: <989a0230f473474e589bdc219f0196e6@www.lipcrack.com>
    X-Priority: 3

    Following that as I am only looking for information in relation to a number of issues that have come up and not looking for a legal discussion I will however inform you I am a student of Law and if you make false and misleading representations in relation to “Trust” and other such legal
    matters which are just as releavant as your “Free enterprise”…I will take the matter up legally.

    Regards
    Alena

    P.S. Please adress the matter as a tech support issue by providing the tech support information requested and until the matter is resolved leave it as an open request because I can assure you when I’ve had the matter resolved I’ll thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Andrea Rennick

    (@andrea_r)

    11 years ago

    Hi there!
    I’m sorry for the difficulty you are experiencing – I will be happy to help you with that.

    “t’s what customers get after a sign up. You might refer to it as something else other than a subscription email if you do
    kindly or at least politely if your capable inform me what you do refer to this type of email response as.”

    They are default emails for password resets. The email “wordpress@yourdomain.com” is chosen as the default mailing address. You do not need to create this mailing address.

    In re-reading your topics, I think I see the source of the confusion.

    New user sign ups are indeed called Subscribers. This does nothing by default other than letting them sign up to your site, and also leave a comment if you check the “must be logged in” to comment option.

    It has nothing to do with email subscription or subscribing to update from your site.

    The new user sign-ups are likely spammers. The uptick in activity on your site is because they found your site and are signing up. Unless you specifically want to have people sign up, and are planning on using a plugin to manage member subscriptions, turning off signups is best.

    The temp directory you are referring to is created by your host. This is what severs do and is normal. Those files have to go somewhere from those email bounces. That is how your server is set up.

    In short, this is how it is supposed to work and everything you’ve found it normal. It’s not some joke, nor is it a hack.

    You can turn off the signups under Settings -> General -> “Allow anyone to sign up” and you won’t be bothered by the issue again.

    Tim Nash

    (@tnash)

    Spam hunter

    11 years ago

    Hi there, I’m really sorry you been having problems and I’ve gone through the posts. I think you nailed it, when you said the confusion is over the word subscription.

    WordPress, the software you would have downloaded and installed on your site does send email in very specific circumstances:

    • When a user registers, both them and the administrators get an email
    • When a user resets, their password, they get an email
    • Certain users will get emails when comments are published

    The email you have included in this reply, is an email being sent by the software, to a new user. Giving them their password so they can log into your site. The email is sent by WordPress the software automatically via your server, not through any third party by default.

    Having looked at your site, I think I’m right in thinking what you are trying to do is:

    Let people sign up to your site, and receive an email when you post a blog post?

    By default WordPress has a user role called rather confusingly subscriber, this is the default role a user get’s if they sign up on their own. So if anyone uses the “register” link in your sidebar and goes through that process they will become a “subscriber”

    Which means, they can access your dashboard wp-admin area, though don’t worry they can’t really do anything in there. Other then that it doesn’t offer them much in the way of other things they can do. Though if they comment on a post, they no longer need to fill in any of the contact information as its pre-filled.

    Critically what subscriber doesn’t do by default in WordPress is actually email copies of the post to the user.

    HOWEVER WordPress has thousands of plugins many of which can be found at wordpress.org/plugins including plugins that specifically designed to provide subscriptions for example: https://wordpress.org/plugins/search.php?q=email+subscriptions

    Now you might already have one of these plugins installed and you can find which plugins you have installed by going into your admin area and clicking plugins. If you have a email subscription plugin listed, or if you have the plugin jetpack listed, check that its enabled and all the settings are correct. If in doubt feel free to ask.

    So hopefully that has helped a bit:

    • Your server which has WordPress on, sent the email you included in the previous post
    • People who sign up to your site, through registration, become subscribers and receive an email like that one
    • By default a subscriber doesn’t automatically receive email subscriptions, if you want to do that then you will need to use a plugin

    Finally I just want to reemphasis I am a volunteer. WordPress is an open source software, which means hundreds of people help to make it, and it is available for free for anyone to use. While their are companies that make money selling services or products around WordPress they are not based on this site.

    This site is maintained by volunteers, and it’s existence is funded through a charitable foundation with donations from corporate sponsors. Everyone here is simply trying to help people, because while some people are passionate about Football or Game of thrones we are passionate about a weird silly blogging software, and the idea that a community can build and give away something for free.

    I really hope I have helped, and I’m going to mark this thread to notify me of follow ups so if you have any questions you can reply and I will do my best to get back to you. However I am UK based so when you see this I might well be asleep.

    Thread Starter Alena

    (@lipcrack)

    11 years ago

    To clarify the statement “certain users will get emails when comments are published”, I gather they need to be assigned a higher level of authority than I currently have word press set to before that occurs, can you confirm what level that needs to be also who are the “Certain users” that will get emails ?

    Also when you mention administrators getting an email are you referring to the admin of the lipcrack site ?

    You are right I was of the belief that when I update the blog monthly that subscribers were also sent a mail. I’m also aware as part of the business I get fraudulent email sign ups and other such things.

    From “wordpress@lipcrack.com” is this the wordpress constructed email working in the background of WordPress that sends the “username and password” function.

    I will need to check some facts most of the messages stored on the server inform me why user’s did not get the message however I want to also make sure that the current host does not have something in place which would effect that message reaching its intended recipient. There were a lot of issues when the account was sent up with the filing structure being placed on two IP’s, also with the way SSL was implemented on some parts of the site and not others (due to my request) made difficulties it’s also made the necessity for more checks needing to be done to make sure it does work correclty.

    Thank you for that concise update when I installed WordPress I was very aware of it’s functionality which I knew developers were continuing to work on which is also why I decided to go with it. Possibly given all the information you have provided I’m hoping that with time once I change rolls of subscribers they will have more functionality open to them. Do you see that occurring with time the ability for a more user based workable environment? e.g if they want to send a private message to anther subscriber etc, etc.

    I will inform you that given I have had to move the site so many times and there were issues with relocating WordPress to some extent initially, as I was not sure how long the association with the new hosting company would last I did not implement a huge range of plug ins although with time most likely I will.

    X-PHP-Script: http://www.lipcrack.com/blog/wp-login.php for 46.102.101.180
    Briefly could you inform me what IP 46.102.101.180 is meant to be referencing in this message as it’s not one I am familiar with?

    My only other comment is, I really like WordPress and it’s functionality also its growing functionality. The fact that it’s free is a bonus however I’ve also been on the web long enough to see such endeavors exploited. Lets face it Facebook was developed from another such “Free” development community.Something which does not impress me that much.

    Most likely given the current overall “poor support” I have from record labels, radio, etc. etc. I would not be able to afford the cost of my site development along with the additional cost of paying for a WordPress Style site. I use it mainly as I thought, to notify subscribers of track releases and promotions we run. So believe me I do appreciate the free support that comes with it in it’s current form.

    If I have any further questions I’ll let you know at relevant times.
    Thank you for your assistance in all these matters. I will look into getting a subscription plug in working soon enough after I’ve notified visitors who read the Blog.

    Regards
    Alena
    Lipcrack

    Tim Nash

    (@tnash)

    Spam hunter

    11 years ago

    To clarify the statement “certain users will get emails when comments are published”, I gather they need to be assigned a higher level of authority than I currently have word press set to before that occurs, can you confirm what level that needs to be also who are the “Certain users” that will get emails ?

    By default, if a comment needs to be approved, the author and any administrator role users will receive an email asking them to check and approve or deny a comment.

    If the comment is approved, the author of the post, receives emails regarding a new comment.
    You can however use a plugin to change this behaviour a range of which can be found https://wordpress.org/plugins/search.php?q=subscribe+to+comments

    Each works differently so you might want to look at a few, and work out which works in the scenario you want.

    Also when you mention administrators getting an email are you referring to the admin of the lipcrack site ?

    Yes, so users registered on your site with the role Administrator, so in most cases thats probably just the site owner. However you can give other people administrator role, either when adding them or through editing their profiles.

    I will need to check some facts most of the messages stored on the server inform me why user’s did not get the message however I want to also make sure that the current host does not have something in place which would effect that message reaching its intended recipient.

    While its always possible mail is not getting through, if you are receiving the new user name and password emails, then WordPress is at least able to send out email, and while not impossible its unlikely it could send one email out but not another. Normally if there is an issue no emails go out.

    Possibly given all the information you have provided I’m hoping that with time once I change rolls of subscribers they will have more functionality open to them. Do you see that occurring with time the ability for a more user based workable environment? e.g if they want to send a private message to anther subscriber etc, etc.

    This is where WordPress power comes into it’s own, as a lot of additional functionality can be added to your site through plugins. For example if you are looking to add more community features you might want to look at plugins like:

    https://wordpress.org/plugins/buddypress/

    Which provides a lot of additional features around users including private messaging, and it also has its own set of plugins to further extend it https://wordpress.org/plugins/search.php?q=buddypress

    X-PHP-Script: http://www.lipcrack.com/blog/wp-login.php for 46.102.101.180
    Briefly could you inform me what IP 46.102.101.180 is meant to be referencing in this message as it’s not one I am familiar with?

    It’s a header sent in the email, to identify the source of the email, what action triggered it and by whom (which mail server)

Viewing 4 replies - 1 through 4 (of 4 total)

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